Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magdalyn Montoya

Anchorage

Summary

Excel in communication, problem-solving, and adaptability, ensuring smooth operations and team cohesion. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Shift Lead Manager

Taco Bell
Anchorage
08.2024 - Current
  • Helped employees accomplish tasks during peak periods.
  • Addressed any issues or concerns raised by staff during shifts.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Taught staff upselling techniques to meet revenue targets.
  • Adhered to all health and safety guidelines while managing the shift.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Assisted in the development of short-term goals for each shift.
  • Monitored performance of staff to ensure quality standards were met.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached employees on interactions with customers to drive exceptional service.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Identified needs of customers promptly and efficiently.
  • Developed strategies to improve operational efficiency and productivity.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Provided feedback to team members on their performance levels.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Crew Member

Panda Express
Anchorage
06.2023 - 07.2023
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Assembled and served meals according to specific guest requirements.
  • Organized and restocked supplies to support operations and team productivity.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups, and bags.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Scrubbed and polished counters to remove debris and food.
  • Tailored orders to address customer allergies and gluten concerns.
  • Informed customers about daily specials in an engaging manner.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Upheld high standards of productivity and quality in operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Served food quickly for positive guest experiences.
  • Presented orders to guests within anticipated service times.
  • Resolved customer complaints in a professional manner.
  • Drove team success by quickly completing assigned tasks.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Maintained an organized work area to ensure efficient operations.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Checked expiration dates on all products before serving them to customers.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Directed patrons to restrooms and other amenities within facility.
  • Wiped down tables and equipment, swept and refilled stock.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Took orders from patrons and input selections into store computer system.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

Bartlett
Anchorage, AK
12-2024

Skills

  • Customer service
  • Employee training
  • Time management
  • Staff supervision
  • Cash handling
  • Team collaboration
  • Communication skills
  • Personnel management
  • Decision-making
  • Safety procedures
  • Coordinating daily operations
  • Labor estimation
  • Professional demeanor
  • Production line collaboration
  • Handling customer complaints
  • Work area inspection
  • Adaptability and flexibility
  • Multitasking

Timeline

Shift Lead Manager

Taco Bell
08.2024 - Current

Crew Member

Panda Express
06.2023 - 07.2023

High School Diploma -

Bartlett
Magdalyn Montoya
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