MAGDA P VARGAS
Washington
Summary
Dynamic leader in customer experience with three decades of operational expertise across international settings. Proven ability to enhance guest satisfaction through high-touch service and effective problem-solving, committed to maintaining exceptional hospitality standards.
Overview
30
30
years of professional experience
Work History
Cafe Barista and Sales Attendant
JW Marriott Marquis Miami
Miami
11.2022 - 10.2025
- Prepared specialty coffee beverages and delivered excellent customer service in a fast-paced luxury hotel coffee shop.
- Maintained cleanliness and handled guest requests professionally.
- Created a friendly and welcoming atmosphere for guests and visitors.
Hotel Concierge Lounge Attendant
JW Marriott Marquis Miami
Miami
08.2018 - 10.2021
- Provided personalized service to VIP and elite hotel guests in a luxury lounge environment.
- Assisted with guest relations, food and beverage presentation, and ensured exceptional hospitality standards.
- Created a welcoming and upscale guest experience.
Restaurant Hostess
JW Marriott Brickell
Miami
06.2018 - 07.2018
- Greeted guests warmly, creating a welcoming atmosphere for all visitors.
- Coordinated with servers and kitchen staff for timely guest service and satisfaction.
- Handled guest inquiries and concerns with professionalism and care.
- Monitored dining area to maintain cleanliness and readiness for incoming guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
International Lead Flight Attendant
Avianca Airlines
Colombia
04.1996 - 01.2015
- Responsible for aircraft, cabin crew, and passenger safety.
- Managed and supervised up to eight crew members per flight on international routes ensuring compliance with safety regulations and service standards.
- Coordinate pre-flight checks in respect to safety equipment, readiness of the aircraft, availability of onboard refreshments and sale products along with special requests, landing cards, and first aid equipment.
- Held pre-flight briefings with flight crew and pilots, delegating responsibilities and coordinating in-flight operations to ensure optimal efficiency.
- Resolved in-flight incidents in a diplomatic and accommodating manner prioritizing passenger's needs, resulting in zero escalated complaints.
- Responded to passengers with special requirements such as a special meal request, accessibility or speech needs, wheelchairs, VIPs, frequent flyer passengers, service dogs, and infant seat requirements.
- Delivered clear and timely announcements and essential information to keep passengers informed of the flight status and any delays during the flight.
- Administered first aid to passengers when required and handled medical situations in a discrete and professional manner while maintaining calm avoid potential escalations that could affect others or the flight safety.
- Managed in-flight sales strategies to maximize revenue, promoting partnered brand products and offerings in alignment with company objectives.
- Completed post flight documentation and reports, including stock control, flight summary and any operational incidents, ensuring accurate record-keeping from departure to arrival.
Education
Cabin Crew Administration - Bogota, Colombia
ECOTEC
Bogota, Colombia12-1995
Skills
- Point of sale operation
- High-Touch Client Service
- Guest Experience Enhancement
- Complaint Handling and Recovery
- Conflict Resolution and Diplomacy
- Crisis Management & Problem-Solving
- Hospitality Standards Implementation
- Complaint resolution
- Crisis management
- Fast-Paced Environment Adaptability
- Data Entry and Reports
- Operations Management and Logistics
- Hospitality standards
- Health and Safety Protocols
- Supply chain coordination
- Time-Sensitive Decision Making
- Leadership and Team Development
- Adaptability
- Cabin Crew Operations
- Aircraft Safety Standards
Languages
- Spanish, Native
- English, Functional
Education And Licenses
- Marriott International and Illy Cafe trained
- Cabin Crew Administration, ECOTEC, 1995
- First Aid, annual
- Customer Service, annual
- Cabin Crew Safety & Emergency Training
- Boeing 787
- Airbus 319 - 320 - 321 - 330
Accomplishments
- JW Marriott Marquis Nominated Employee of the Month - November 2019
- Inn Key Award winner for the Greater Miami and the Beaches Hotel Association - September 2025
Timeline
Cafe Barista and Sales Attendant
JW Marriott Marquis Miami
11.2022 - 10.2025
Hotel Concierge Lounge Attendant
JW Marriott Marquis Miami
08.2018 - 10.2021
Restaurant Hostess
JW Marriott Brickell
06.2018 - 07.2018
International Lead Flight Attendant
Avianca Airlines
04.1996 - 01.2015
Cabin Crew Administration - Bogota, Colombia
ECOTEC