Magda Rosa Garcia Corteguera

• Fostered a positive company culture that encourages teamwork, innovation, and excellence.

Answering phone calls and emails from guests, providing them with information about our hotel and amenities
Processing reservations and managing room inventory
Welcoming guests upon arrival, checking them in and out, and providing any necessary assistance during their stay
Addressing and resolving guest concerns and complaints in a timely and professional manner
Upselling hotel services and amenities to guests to enhance their experience
Handling cash and credit card transactions accurately and efficiently
Adhering to all company policies and procedures to ensure the safety and security of guests and their personal information

• Processed customer reservations, rentals, complaints and payments.

Assist customers with the rental agreement process as well as insurance packages, reservations and complaints.
Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off as well as fleet update status.
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and special requests.
Addressing and resolving customers concerns and complaints in a timely and professional manner.
Handling cash and credit card transactions accurately and efficiently.
Produce accurate invoincing and comunicate them to customers creating a easy ongoing results.

Utilized computer software systems for tracking transactions and updating customer profiles.

Maintained records of vehicle availability, condition, maintenance and repair history.

Trained new employees on operational procedures related to car rentals.

• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

Provide outstanding customer service to all passengers and ensure passenger and cabin safety before and throughout the flight. Assist during boarding and deboarding; demonstrate safety equipment and procedures; sell and serve beverages, meals and snacks; and attend to passenger needs.
Handling cash and credit card transactions accurately and efficiently. Anticipated needs of passengers to enhance comfort and promote enjoyable flight. Comforted and provided reassurance to passengers during unforeseen or stressful events.

• Collaborated cross-functionally to develop story angles, thought leadership, and programs to achieve maximum media exposure.

Compile, format, and produce creative communications, including information summaries, graphs, and presentations.
Manage social media channels, execute social media communication strategies,
Develop creative content for social media platforms and analyze insights to improve performance.
Designing or project managing the production of visual communications and digital content.
Dealing with enquiries from the public, the press and related organizations and producing presentations, articles, press releases and social media posts.
Participate at international touristic fairs to promote the company services. Participated in brainstorming sessions with team members to generate innovative ideas.

Developed and implemented public relations campaigns to increase brand awareness. Conducted market research activities to identify customer needs and preferences.

Organized trade shows and special events for customers and prospects.

Planned, managed and prepared public relations department budget.