Magdelena Canava

Summary of qualifications: Business Administration, Construction Management, Accounting, Facility Operations, Media Operations, Asset Management, Safety Compliance, Event Facilitator, Exceptional Customer Service, Inventory, and Professional interpersonal skills.

I served as the primary liaison to the Texas Facilities Commission (TFC) and the primary coordinator for the Office of the Attorney General’s (OAG) Financial Asset Management Division. Managed and facilitated all maintenance operations for TFC projects for three (3) State buildings and four (4) State parking garages occupied by State employees.

Summary of qualifications: Office Administration, Customer Service, Customer relations, Data Entry, Accounts payable, Accounts receivable, Laboratory safety, Resilience, and Determination.

I completed a two-year contract pursuing daily collections for active and closed utility accounts. Achieved a 70% increase in laboratory revenue. Collected and processed customer water samples reporting to the State of Texas entities. Processed payments, reconciled all accounts payable and receivables, and contacted Commercial, Residential, State, and City customers via phone, mail, or a personalized collection email.

Summary of qualifications: Data Management, Data Entry, Record keeping, Critical thinking, Keen eye for detail, Intense research, Proficiency in State and City regulations, and Leadership, and Teamwork.

I analyzed residential and commercial utility usage, determined average consumption, verified rates, investigated potential overcharges, and adjusted/corrected multiple customer accounts to determine accuracy in utility usage for customers’ monthly billing. Issuing field requests for all maintenance, high reads, and errors, along with addressing any concerns to other City departments, stakeholders, or outsourced agencies. Complied with all established procedures, practices, policies, and City Ordinances.

Summary of qualifications: Accounting Principles, Human Resources, Marketing, Advertising, Maintenance operations, Event Planning, Social Media communication, Mentorship, Critical thinking, Problem-solving, Persistence, Focus, and a working knowledge of various software.

I offered a welcoming environment under the roles of Property Manager, Assistant Manager, and Leasing professional. Conducting all business under AAA policies and procedures. Participated in educational events held by our local Housing Authority, the Americans with disabilities Act, and many others. I kept a working knowledge of all company policies, property operations, contract terms, Financials, trends, updates, and safety of all on-site personnel.