Summary
Overview
Work History
Education
Skills
Painting, Playing Music, Volunteer Work w/ Seniors with Parkinson's
Timeline
Generic

Magdeline Smelser

Bothell,WA

Summary

Enthusiastic worker with 14 years experience in a variety of fields including hospitality, management and fitness; specializing in providing outstanding customer service. Key qualities: excellent time management, takes initiative and is detail oriented. Always punctual, always teachable.

Overview

14
14
years of professional experience

Work History

Operations Manager

WildStyle Gym
05.2021 - Current
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Produce Manager

Safeway
03.2020 - 05.2021
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Purchased produce following guidelines of marketing plan.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Server

Colchuck's
11.2016 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Gustav's
05.2015 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bar Manager/Server/Barista/Cashier/Retail Sales Associate

Stevens Pass Mountain Resort
12.2009 - 04.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Worked seasonally for 6 winters.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Enhanced team productivity through effective scheduling
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Controlled line and crowd with quick, efficient service.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Upsold additional products and services to customers, increasing revenue.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Manager

Rainy Days Caffe
03.2012 - 10.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Hostess

Aramark
05.2011 - 10.2011
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Bar Manager/Server/Barista/Cashier Assistant Manager

Kohls
05.2010 - 10.2010
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons.
  • Assisted customers with finding products.
  • Folding merchandise.

Education

High School Diploma -

Snohomish High School
Snohomish, WA
06.2009

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Management
  • Inventory Management
  • Client Relationships
  • Superb time management skills
  • Unsurpassed work ethic
  • Decision-Making
  • Employee relations and conflict resolution
  • Goal Setting

Painting, Playing Music, Volunteer Work w/ Seniors with Parkinson's

I love creating! Joy, art, music. Any and all of it. I am passionate about helping special populations as well. 

Timeline

Operations Manager

WildStyle Gym
05.2021 - Current

Produce Manager

Safeway
03.2020 - 05.2021

Server

Colchuck's
11.2016 - 03.2020

Server

Gustav's
05.2015 - 01.2017

Assistant Manager

Rainy Days Caffe
03.2012 - 10.2013

Hostess

Aramark
05.2011 - 10.2011

Bar Manager/Server/Barista/Cashier Assistant Manager

Kohls
05.2010 - 10.2010

Bar Manager/Server/Barista/Cashier/Retail Sales Associate

Stevens Pass Mountain Resort
12.2009 - 04.2015

High School Diploma -

Snohomish High School

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Magdeline Smelser