Magdelyn Napier
Middletown,OH
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and sales. Excelled in guest relations management and upselling techniques, significantly increasing sales. Demonstrates exceptional teamwork and a calm demeanor. Skilled in multitasking and maintaining a professional appearance, consistently achieving positive outcomes.
Overview
5
5
years of professional experience
Work History
Server
The Back Porch Saloon
05.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Day Care
Temp Agency
01.2024 - 05.2024
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Server
Hooters
07.2021 - 01.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Head Hostess
Longhorn Steakhouse
08.2019 - 07.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Madison Local High School
West Middletown, Ohio05-2020
Skills
- Team collaboration
- Sales techniques
- Positive and professional
- Calm demeanor
- Multitasking and organization
- Hospitality service expertise
- Order management
- Strong work ethic
- Guest relations management
- Task prioritization
- Professional appearance
- Exceptional customer service
Additional Information
I am highly motivated with pursuing a potential life long career in Public Safety Services. I come from a family of EMS/ Fire/ Dispatch, influenced my my Mom and Aunt. I have a desire to assist others in critical situations by providing calm guidance, with hopes of contributing to their safety and well being, as well as the community's.
I am an excellent listener, full of empathy and compassion, and am able to clearly communicate and give instructions.
I have a basic knowledge of computer skills and operations. I am able to multi task, and prioritize.
I am a quick learner, and this position would give me the opportunity to learn and grow.
Timeline
Server
The Back Porch Saloon
05.2024 - Current
Day Care
Temp Agency
01.2024 - 05.2024
Server
Hooters
07.2021 - 01.2024
Head Hostess
Longhorn Steakhouse
08.2019 - 07.2021
High School Diploma -
Madison Local High School
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