Magdiel Cabrera
Temple Terrace
Summary
Bilingual HR and administrative support professional with hands-on experience in onboarding, orientation coordination, employee compliance, scheduling, and phone support. Skilled at communicating with applicants and internal teams while keeping processes organized in fast-paced environments. Open to opportunities in HR support, administrative operations, onboarding, customer-facing support, and delivery/ route-based roles where reliability, communication, and follow-through are valued.
Overview
5
5
years of professional experience
Work History
Human Resources Associate
Preferred Touch Home Care, Inc.
Brandon
01.2025 - Current
- Coordinated employee onboarding and orientation programs for new hires.
- Managed employee records and maintained accurate HR databases.
- Facilitated communication between staff and management regarding HR policies.
- Maintained compliance with labor laws and company policies in all HR activities.
- Maintained a database of all current employees, including performance reviews and evaluations.
- Answered incoming calls and directed them to appropriate departments.
- Provided information on services and resolved customer inquiries efficiently.
Restaurant Shift Manager
Checkers and Rally's
Miami
02.2023 - 12.2025
- Supervised daily operations in fast-paced restaurant environment.
- Managed inventory levels and ordered supplies as needed.
- Trained and mentored team members on service standards.
- Ensured compliance with food safety and sanitation guidelines.
- Resolved customer complaints to enhance dining experience.
- Implemented operational procedures to improve efficiency and service quality.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
Customer Service Representative
Ollies Bargain Outlet
Waterford
09.2021 - 01.2023
- Resolved customer complaints and provided effective solutions.
- Assisted customers with product inquiries and purchase decisions.
- Educated customers about store promotions and loyalty programs.
- Processed transactions efficiently using point-of-sale systems.
- Handled returns and exchanges according to company policies.
- Trained new staff on customer service procedures and best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Science And Technology Magnet High School of SE CT
New London, CT06-2021
Skills
- HR compliance
- Effective communication
- Training facilitation
- Conflict resolution
- Operational Efficiency
- Customer Service
- Team leadership
- Multi-Tasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Church Volunteer, Men's Ministry Secretary - Pentecostal Church United in Holiness, Inc. Seffner, FL
January, 2026 - Present
Timeline
Human Resources Associate
Preferred Touch Home Care, Inc.
01.2025 - Current
Restaurant Shift Manager
Checkers and Rally's
02.2023 - 12.2025
Customer Service Representative
Ollies Bargain Outlet
09.2021 - 01.2023
High School Diploma -
Science And Technology Magnet High School of SE CT