Summary
Overview
Work History
Education
Skills
Languages
YMCA Healthy Kids Day Project
Breathe California of the Bay Area
Timeline
Generic

Magdiel Ortiz Diaz

Half Moon Bay,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

American Airlines
Bantry
10.2013 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Cargo Agent

Swissport USA
San Bruno
05.2011 - 10.2013
  • Provided customer service in accordance with company policies and procedures.
  • Assisted customers with cargo handling, loading, and unloading activities.
  • Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.

Assistant Manager

Cunha's Market
Half Moon Bay, CA
01.2011 - 05.2011
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Education

Bachelor of Science - Public Health

San Jose State University
San Jose, CA
12-2024

Associate of Science - Allied Health

Canada College
Redwood City, CA
12-2021

High School Diploma -

Half Moon Bay High School
Half Moon Bay, CA
06-2009

Skills

  • Positive and professional
  • Critical Thinking
  • Product and service solutions
  • Communication
  • Teamwork and Collaboration
  • Problem-Solving

Languages

Spanish
Native/ Bilingual

YMCA Healthy Kids Day Project

  • From Jan 2023- May 2023 volunteered with YMCA Healthy Kids Day. Conducted a program focused on kids' nutrition. The program designed interactive, educational, and fun activities to encourage and engage kids and families to learn about nutrition.

Breathe California of the Bay Area

  • From Jan 2024-May 2024, interned with Breathe California of Bay Area. Assisted with senior programs presentations and provided information to audience members and educated them on lung disease.

Timeline

Customer Service Representative

American Airlines
10.2013 - Current

Cargo Agent

Swissport USA
05.2011 - 10.2013

Assistant Manager

Cunha's Market
01.2011 - 05.2011

Bachelor of Science - Public Health

San Jose State University

Associate of Science - Allied Health

Canada College

High School Diploma -

Half Moon Bay High School

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Magdiel Ortiz Diaz