Maged Michaeil
Nashville,TN
Summary
Dynamic and results-driven operations manager with over 15 years of leadership experience in sales, customer service, and call center environments. Proven ability to lead teams, implement process improvements, and deliver exceptional service in fast-paced, customer-focused industries. Seeking to transition into an Operations Manager role to leverage expertise in staff supervision, quality control, and operational efficiency.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Vanderbilt University Medical Center
12.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Store Manager
MAPCO Express
06.2020 - Current
- Supervise daily operations, staff scheduling, inventory control, and customer service in a high-traffic retail environment.
- Enforce cleanliness, safety, and operational standards to maintain a welcoming and organized store environment.
- Train new employees and provide ongoing performance coaching to ensure consistent service quality.
Assistant Manager
Saint Thomas Midtown Hospital
10.2020 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales & Customer Service Manager
Maximilliano Real Estate
10.2016 - 02.2020
- Directed multi-location customer service operations, handling escalated issues and driving satisfaction.
- Supervised staff performance, implemented training plans, and coordinated daily tasks to improve operational efficiency.
- Managed client relations and organized support services to ensure a clean, well-maintained office environment.
Sales Manager
FastWave International
07.2014 - 09.2016
- Led a team of sales representatives and administrative staff, emphasizing workplace organization and professionalism.
- Developed and enforced performance metrics and cleanliness standards across all regional offices.
Territory Sales Manager
Knowledge Net
11.2012 - 06.2014
- Managed operations and client service delivery across multiple territories, ensuring clean, efficient, and professional presentation of all office spaces.
Online Trading & Call Center Manager
Pioneers Holding
12.2007 - 11.2012
- Established and ran a centralized service department; managed 50+ agents in a high-demand environment.
- Maintained strict adherence to quality, hygiene, and safety protocols within the service centers.
Deputy General Manager – Stock Market Services
Misr Information Services & Trading (MIST)
11.1994 - 12.2007
- Directed cross-functional teams, supervised office operations, and led staff training.
- Maintained facilities and operational hygiene standards across company branches.
Education
Bachelor of Commerce - Accounting Dept.
Ain Shams University
01.1988
Skills
- Team Leadership & Training
- Quality Assurance & Standards Compliance
- Budgeting & Cost Control
- Customer Service Excellence
- Inventory Management
- Process Optimization
- Bilingual: Arabic (Native), English (Fluent)
- Decision-making
- Problem-solving
- Team motivation
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Languages
English
Arabic
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I like working with my hands and fixing things
- Learning new cooking techniques and expanding my culinary skills
- Swimming
- Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
Vanderbilt University Medical Center
12.2022 - Current
Assistant Manager
Saint Thomas Midtown Hospital
10.2020 - 12.2022
Assistant Store Manager
MAPCO Express
06.2020 - Current
Sales & Customer Service Manager
Maximilliano Real Estate
10.2016 - 02.2020
Sales Manager
FastWave International
07.2014 - 09.2016
Territory Sales Manager
Knowledge Net
11.2012 - 06.2014
Online Trading & Call Center Manager
Pioneers Holding
12.2007 - 11.2012
Deputy General Manager – Stock Market Services
Misr Information Services & Trading (MIST)
11.1994 - 12.2007
Bachelor of Commerce - Accounting Dept.
Ain Shams University
Similar Profiles
MARIANNE ‘EMMY' CORRYMARIANNE ‘EMMY' CORRY
EXECUTIVE ASSISTANT to the EXECUTIVE MEDICAL DIRECTOR, ASSOCIATE NURSING OFFICER and ASSOCIATE OPERATING OFFICER at VANDERBILT UNIVERSITY MEDICAL CENTER VANDERBILT HEART and VASCULAR INSTITUTE (VHVI)EXECUTIVE ASSISTANT to the EXECUTIVE MEDICAL DIRECTOR, ASSOCIATE NURSING OFFICER and ASSOCIATE OPERATING OFFICER at VANDERBILT UNIVERSITY MEDICAL CENTER VANDERBILT HEART and VASCULAR INSTITUTE (VHVI)
TONISSA R. HILLTONISSA R. HILL
Program Manager at Vanderbilt University Medical Center, Vanderbilt Home Care ServicesProgram Manager at Vanderbilt University Medical Center, Vanderbilt Home Care Services
Olivia JosephOlivia Joseph
Associate Health Services Research Analyst at Vanderbilt University Medical CenterAssociate Health Services Research Analyst at Vanderbilt University Medical Center
Rebekah BrantleyRebekah Brantley
Research Assistant II at Vanderbilt University Medical CenterResearch Assistant II at Vanderbilt University Medical Center
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios