Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Magela Behannon

Orange Park,FL

Summary

Dynamic professional with a strong background in customer service and patient scheduling, honed at Sarfish Pediatrics. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in insurance verification and HIPAA compliance, ensuring seamless operations and positive experiences for all stakeholders.

Overview

12
12
years of professional experience

Work History

Leasing Consultant

Inland Real Estate LLC
04.2024 - 11.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes by preparing lease agreements .


Office Billing Manager and Front Desk

Sarfish Pediatrics
05.2018 - 11.2023
  • Scheduled clinical, vaccine and well check appointments and follow-up visits through Athena.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Confirmed patient plan is in-network and eligible at the time appointments were scheduled for both new and established patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Scheduled appointments with specialists on behalf of clients.

Video Teller Agent

Bank of America
09.2015 - 03.2018
  • Served as the company's bilingual Spanish/English customer service representative.
  • Managed high-volume transaction calls during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Airline Ticket Agent

Swissport USA- American Airlines
10.2012 - 07.2015
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.

Education

High School Diploma -

IPVCE Maximo Gomez Baez
Camaguey, Cuba

Skills

  • Customer service expertise
  • Fair housing policies
  • Patient scheduling
  • Phone and email etiquette
  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Transaction processing accuracy
  • Airline reservation systems

Accomplishments

  • Supervised team of five staff members.
  • Earned "Top Seller for two consecutive quarters in a year.
  • Cross-trained and provided back-up for other coworkers when needed.

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

Inland Real Estate LLC
04.2024 - 11.2024

Office Billing Manager and Front Desk

Sarfish Pediatrics
05.2018 - 11.2023

Video Teller Agent

Bank of America
09.2015 - 03.2018

Airline Ticket Agent

Swissport USA- American Airlines
10.2012 - 07.2015

High School Diploma -

IPVCE Maximo Gomez Baez

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