Magen Dodge

• Developed and implemented operational procedures to improve inefficient workstreams, positively impacting sales and our Partner community.
• Coordinated with other departments, including digital, sales, marketing, finance, and order operations to ensure efficient operations.
• For each fiscal year, collaborated with the management team on long-term strategic planning initiatives for the organization.
• Provided leadership, insight and mentoring to newly hired employees globally to supply knowledge of various company programs.
• Globally managed and implemented all activities and processes for the Partner onboarding journey.

• Coordinate with appropriate stakeholders for projects relevant to the Channel Organization.
• Establishes processes consistent with organizational objectives; creates and maintains required documentation.
• Create and maintain a library of comprehensive process flows that tie to business systems and operational processes
• Create and maintain a collaboration space to provide stakeholders visibility into project status and documentation
• Responsible for operational processes associated with each project and ensuring change management is understood and adhered to by the each business unit
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop deliverables and resources required to support each project.
• Collaborate with cross functional teams to analyze current state processes and identify gaps; report on areas of improvement related to Cost to Serve and Quote to Cash.
• Perform User Acceptance Training: Write test scripts, co-ordinate and perform testing with key stakeholders in the Channel organization.

• Supporting the global Channel Programs Director and regional Channel Management/Sales teams in streamlining compliance processes and day-to-day operations.

• Support the global channel organization with reporting and metrics

• Managing the deal registration program - monitoring, approving and passing opportunities to sales representatives and liaising with partners.

• Facilitate contractual requirements with partner onboarding and partner compliance and ensure legal and financial policies are adhered to

• Enablement of partner program and compliance within our internal channel team and our external partner community

• Quarterly audit of global Managed Service Providers to ensure SOX compliance

• Various User Experience Testing, script writing and creating process flows

• Team lead, coaching and mentoring junior team members

• Managed software assets for large enterprise customers

• Assisted sales with audits of our large enterprise install base

• Managed acquisition renewals and integration into current ERP systems

• Assisted customer development team in incremental sales, quoting and processing of orders

• Tested and rolled out contracts module within Netsuite to our global sales infrastructure