Magen Gonzales
Houston
Summary
Dynamic operations leader with a proven track record at JFE Franchising Inc., driving over $2 million in weekly sales growth. Expert in performance metrics and process optimization, I excel in team leadership and cross-functional collaboration, ensuring compliance and operational excellence while fostering a culture of engagement and continuous improvement.
Overview
6
6
years of professional experience
Work History
Central Operations Manager
JFE Franchising Inc. / Snowfruit
Houston
11.2023 - 06.2026
- Designed and implemented operational systems and workflow improvements that contributed to more than $2 million in weekly sales growth while increasing efficiency.
- Managed key performance indicators (KPIs) to drive productivity, quality, turnaround time, compliance, customer satisfaction, and sales performance.
- Directed daily business operations for teams of 60–120 employees, ensuring operational excellence and alignment with company goals.
- Developed standardized operating procedures (SOPs) to enhance compliance, strengthen field operations, and ensure consistent achievement of performance goals.
- Recruited, trained, coached, and developed operations team members to improve employee engagement, onboarding effectiveness, and performance outcomes.
- Collaborated with executive leadership to identify operational challenges and implement scalable solutions.
- Maintained a 100% quality performance rating while ensuring compliance with organizational standards and regulatory requirements.
Administrative Assistant / Operations Ambassador
Activus Connect – Project River
Houston
12.2021 - 10.2023
- Consistently achieved a 100% quality performance rating by exceeding productivity, accuracy, and compliance expectations.
- Processed and reviewed high-volume bilingual government program applications while maintaining accuracy and compliance with regulatory requirements.
- Prepared daily Microsoft Excel reports and monitored operational metrics, ensuring accurate documentation for leadership review.
- Provided bilingual customer support through Microsoft Teams, email, and phone communication to resolve issues and support business objectives.
- Assisted with workflow improvements that streamlined administrative processes, enhancing overall team efficiency.
- Supported cross-functional teams by coordinating documentation, maintaining accurate records, and ensuring timely completion of operational tasks.
- Demonstrated strong organizational skills, attention to detail, and problem-solving abilities in a fast-paced, high-volume environment.
- Protected confidential customer information by adhering to privacy regulations and company security policies.
Substitute Teacher
KIPP Texas Public Schools
Houston
12.2020 - 11.2021
- Delivered instructional materials and lesson plans while ensuring continuity of student learning.
- Adapted to diverse classroom settings and instructional needs, fostering student engagement and continuity.
- Managed classroom operations, ensuring structured and positive learning environment in absence of assigned teachers.
- Maintained classroom discipline and promoted a respectful and productive educational environment.
- Communicated effectively with students, faculty, and administrators to support school objectives.
- Exhibited strong organization, leadership, and problem-solving skills to enhance classroom effectiveness.
Education
Associate in Arts (A.A.) - Liberal Arts
Houston Community College
Houston, TX05-2016
High School Diploma -
John H. Reagan High School
Houston, TX06-2011
Skills
- Operations management
- Performance metrics
- Operating procedures
- Regulatory compliance
- Process optimization
- Workflow improvements
- Data analytics
- Team leadership
- Cross-functional collaboration
- Employee training
- Problem solving
- Organizational skills
- Effective communication
- Calm under pressure
- Multilingual communication
Timeline
Central Operations Manager
JFE Franchising Inc. / Snowfruit
11.2023 - 06.2026
Administrative Assistant / Operations Ambassador
Activus Connect – Project River
12.2021 - 10.2023
Substitute Teacher
KIPP Texas Public Schools
12.2020 - 11.2021
Associate in Arts (A.A.) - Liberal Arts
Houston Community College
High School Diploma -
John H. Reagan High School