Magen James
Hastings,NE
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Max's Thunder Road and Grill
06.2019 - Current
- Lead Bartender.
- Prepared and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted customers in selecting drinks, providing knowledgeable recommendations based on preferences.
- Operated point-of-sale system for accurate order processing and payment handling.
- In charge of all ordering of beverages with vendors.
- Trainer of all new employee's.
- Organizing private parties.
Paraprofessional
Palmer Public Schools
05.2018 - 05.2020
- Supported classroom instruction by assisting teachers with lesson preparations and student engagement.
- Facilitated small group activities to enhance students' understanding of core subjects.
- Implemented behavioral management strategies to promote positive learning environments.
- Collaborated with educators to adapt lesson plans for diverse learning needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Bartender
Quaker Steak & Lube/ Max's Thunder Road and Grill
10.2015 - 10.2018
- Prepared and served beverages according to standard recipes and customer preferences.
- Collaborated with team members to ensure efficient service during peak hours.
- Demonstrated adaptability by learning new drink recipes and techniques rapidly.
- Engaged with customers to enhance their experience and promote repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Store Manager
Icing By Claire's
06.2014 - 10.2015
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff to improve service quality and team efficiency.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Oversaw scheduling and payroll management to ensure adequate staffing levels.
- Executed loss prevention strategies, reducing shrinkage through effective employee training.
- Facilitated team meetings to communicate goals, updates, and motivate staff engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Front of House Manager
Buffalo Wild Wings
06.2013 - 06.2014
- Supervised daily operations, ensuring efficient service and adherence to safety protocols.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced guest experiences by resolving complaints and facilitating effective communication between teams.
- Coordinated staff schedules to meet business demands while maintaining labor cost efficiency.
- Led pre-shift meetings to communicate daily goals, promotions, and team expectations effectively.
- Resolved guests complaints while maintaining positive customer environment.
Education
Certificate - Business Administration/ Accounting
Central Community College
Grand Island, NE12-2025
Skills
- Proficient in managing multiple tasks
- Customer service
- Proven reliability
- Strong interpersonal skills
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
Accomplishments
- Saved company in inventory costs by working with vendors on pricing and ordering savings.
- Gained relationships with vendors to build better sales relationships.
- Kept serve safe certification to date.
Certification
BUSINESS ADMINISTRATION/ ACCOUNTING CERTIFICATE
SERVE SAFE CERTIFICATION
Timeline
Bartender
Max's Thunder Road and Grill
06.2019 - Current
Paraprofessional
Palmer Public Schools
05.2018 - 05.2020
Bartender
Quaker Steak & Lube/ Max's Thunder Road and Grill
10.2015 - 10.2018
Store Manager
Icing By Claire's
06.2014 - 10.2015
Front of House Manager
Buffalo Wild Wings
06.2013 - 06.2014
Certificate - Business Administration/ Accounting
Central Community College