Magen Micci
Colorado Springs,CO
Summary
Dynamic administrative professional with extensive experience at ABRH, LLC, excelling in training development and customer service. Proven track record in enhancing operational efficiency and resolving complex issues. Skilled in data entry and event coordination, I thrive in fast-paced environments, delivering impactful results while fostering team collaboration and maintaining confidentiality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Liaison / Agent
Self Employed / Owner, Operator
Colorado Springs, CO
07.2022 - Current
- Maintained accurate records through meticulous data entry and organization.
- Resolved customer issues promptly, boosting retention rates.
- Conducted research and compiled statistical reports for organizational distribution.
- Coordinated administrative operations to enhance overall efficiency.
- Processed invoices, purchase orders, requisitions, and expense reports with accuracy.
- Organized workshops, conferences, and meetings through effective scheduling and supply management.
- Developed filing systems to protect confidential information and records.
- Managed catering services for various functions, including sales training and departmental meetings.
NRO (New Restaurant Opener) Trainer
ABRH, LLC
Colorado Springs, CO
01.2014 - 01.2022
- Resolved any issues raised by participants during the training session in a timely manner.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Created and offered additional materials to enhance training.
- Supervised, evaluated or referred instructors to skill development classes.
- Devised programs to develop executive potential among employees in lower-level positions.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Designed and developed training materials for new employees in the organization.
- Recommended changes or improvements in existing training processes as needed.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Adapted teaching methods according to the needs of individual learners or groups.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Crew Trainer
Village Inn Restaurant
Colorado Springs, CO
01.2009 - 01.2021
- Scheduled and reserved rooms for workshops, conferences, and meetings while preparing necessary supplies.
- Provided support services to internal staff and external clients efficiently.
- Directed incoming calls to appropriate departments or employees promptly.
- Welcomed visitors, maintained reception desk, and answered phone calls professionally.
- Oversaw correspondence and data communications, enhancing office operation automation.
- Updated documentation systems to maximize efficiency and productivity.
- Organized files, developed spreadsheets, and scanned documents to maintain orderly front desk area.
- Managed inventory of office supplies, ensuring availability and functionality of equipment.
Administrative Liaison
Home Services, LLC
Colorado Springs, CO
01.2012 - 01.2020
- Performed data entry tasks and maintained accurate records.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed and coordinated administrative operations to ensure efficiency.
- Processed invoices, purchase orders, requisitions, and expense reports.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized meetings, conferences, and travel arrangements for employees.
- Developed filing systems to maintain confidential information and records.
- Provided support services to internal staff members and external clients.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Education
Medical Technology
Pima Medical Institute
Colorado Springs, CO11-2009
High School Diploma -
William Palmer Highschool
Colorado Springs05-1997
Skills
- Customer service and support
- Data entry and record management
- Invoice processing and statistical reporting
- Event coordination and office administration
- Training development and team collaboration
- Effective communication and confidentiality management
- Problem solving and project management
Certification
- Jin Shin Jyutsu Practitioner
- Medical Assistant Certificate
- Certified Trainer Certificate
- HIPAA Training
- OSHA Training
Affiliations
- I do my job enthusiastically and purposefully. I thrive on the development of others, celebrating their success as well as identifying and working to correct the areas in which they struggle. My goals are to consistently exceed the expectations of others. I strive to understand others, listening to their concerns and perceptions; respect and value diversity.
- I have learned to build relationship with clients as well as co-workers by delivering the best experience through exceptional services and positive interactions. I am accountable for my own results and I set standards through my actions. I am constantly looking for ways to improve my own performance; work with others, motivating and leading them to reach desired results. I compete fiercely with myself and strive to improve my performance and the people around me.
Timeline
Administrative Liaison / Agent
Self Employed / Owner, Operator
07.2022 - Current
NRO (New Restaurant Opener) Trainer
ABRH, LLC
01.2014 - 01.2022
Administrative Liaison
Home Services, LLC
01.2012 - 01.2020
Crew Trainer
Village Inn Restaurant
01.2009 - 01.2021
Medical Technology
Pima Medical Institute
High School Diploma -
William Palmer Highschool
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