Magen Parker
Paris,MS
Summary
Proven leader in hospitality, adept at enhancing guest satisfaction at Hampton Inn By Hilton through exceptional customer service and maintaining high cleanliness standards. Skilled in cash handling and team development, consistently fostering a positive environment. Demonstrated ability to multitask and improve service efficiency, contributing significantly to team success. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
1
1
year of professional experience
Work History
Server
Tom's Grille
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Housekeeping Room Attendant
Hampton Inn By Hilton
03.2024 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier Team Lead
Sirloin Stockade
12.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Henry County High School
Paris, TN12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Timeline
Server
Tom's Grille
07.2024 - Current
Housekeeping Room Attendant
Hampton Inn By Hilton
03.2024 - 06.2024
Cashier Team Lead
Sirloin Stockade
12.2023 - 01.2024
High School Diploma -
Henry County High School
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