Magen Richards
Sheridan
Summary
Dedicated and professional individual with a strong track record of leading teams and managing projects from start to finish. Known for problem-solving and conflict resolution skills, with a keen focus on delivering exceptional customer service and ensuring satisfaction. Demonstrated expertise in developing and implementing effective strategies to enhance performance, drive efficiency, and elevate quality standards. Well-versed in budgeting, forecasting, and financial management, bringing a comprehensive understanding of financial operations to drive organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Manager And Direct Caregiver
Mel's Helping Hands
12.2018 - Current
- Collaborated with senior management to set and achieve district goals
- Executed performance management processes to set up employees for success
- Recruited and recommended qualified employees for team's staff positions
- Developed training modules and documentation to train staff
- Reported health changes and provided proper documentation to appropriate staff
- Coordinated medical appointments, errands, and social events
- Prepared meals according to client dietary requirements
- Protected health information according to HIPAA policies and procedures
- Responded quickly to emergency situations and provided necessary first aid
- Followed universal precautions and established policies minimizing exposure to blood or bodily fluids
- Transported client to doctor's office and essential errands
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
- Assisted clients in activities of daily living to maintain health and dignity
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Caregiver
Iatracare
01.2015 - 12.2018
- Reported health changes and provided proper documentation to appropriate staff
- Prepared meals according to client dietary requirements
- Provided proper care and observation of patient's skin to prevent breakdown
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Updated job knowledge by participating in educational opportunities and maintaining certification or licensure
- Transported client to doctor's office and essential errands
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Followed universal precautions and established policies minimizing exposure to blood or bodily fluids
- Assisted residents in activities of daily living to maintain health and dignity
- Protected health information according to HIPAA policies and procedures
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
Private Caregiver
Private Caregiver
10.2012 - 10.2015
- Coordinated medical appointments, errands, and social events
- Prepared meals according to client dietary requirements
- Assisted residents in activities of daily living to maintain health and dignity
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
Elderly Caregiver
GreenHouse Living
12.2011 - 04.2012
CNA
Westview Health Care
06.2008 - 12.2011
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Participated in educational activities to stay up-to-date with best practices in nursing
- Cleaned and sanitized medical equipment and rooms
- Answered call lights to provide emergency treatment and assistance to patients
- Utilized restorative care techniques to promote patient independence
- Completed in-service training and attended performance improvement meetings
Skills
- Business Recordkeeping
- Document Flow Coordination
- Constructive Feedback
- Territory Expansion
- Reading Comprehension
- Operational Efficiency and Safety
- Accurate Recordkeeping
- Customer Consultations
- Scheduling and Coordinating
Certification
- Certified Nurses Assistant
- Medical First Responder
Timeline
Regional Manager And Direct Caregiver
Mel's Helping Hands
12.2018 - Current
Caregiver
Iatracare
01.2015 - 12.2018
Private Caregiver
Private Caregiver
10.2012 - 10.2015
Elderly Caregiver
GreenHouse Living
12.2011 - 04.2012
CNA
Westview Health Care
06.2008 - 12.2011
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