Summary
Overview
Work History
Education
Skills
Certification
Timeline
Continuing Education
PRACTICUMS/INTERNSHIPS:
Generic

Magen S. Westenberger

Maryville,IL

Summary

Licensed Clinical Social Worker and Combat Veteran with over 30 years of combined military, medical/ mental health and community experience with strong focus on trauma recovery and experienced with therapeutic practices and mental health interventions. Strong collaborative skills and adaptability to changing needs in dynamic environments. Utilizes empathetic listening to understand client needs and develop effective individualized plans/interventions. Track record of fostering trust and rapport with clients to facilitate successful readjustment.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Readjustment Counselor, GS-11

Metro East Vet Center
07.2019 - Current
  • Conducts intakes and assessments, engages in problem identification, psychological diagnosis, treatment planning and implementation, continuum of care, evaluation and follow-up of clients with mental health problems, co-morbid substance use/addiction problems, and related psychosocial issues.
  • Provides professional counseling services, reflecting emphasis on human development principles through cognitive, affective, behavioral or systemic interventions, and strategies that address high risk behaviors, wellness, personal growth and development across the lifespan.
  • Ensures the initiation, completion, and documentation of a psychosocial assessment with clients and the development of preliminary and ongoing collaborative treatment goals.
  • Manages and coordinates major aspects of mental health care for an assigned caseload of clients.
  • Provides individual, couples, and group counseling interventions, including, but not limited to healthcare resource/referrals, quality improvement, VA benefits, Microsoft office, CPRS, RCS Net programs.
  • Specializes in PTSD, MST, Adjunct/Holistic approaches and Women Veterans
  • Engages families and natural supports in educational and counseling interventions, as appropriate, as part of a client's care plan.
  • Provides complex crisis intervention and stabilization to clients in psychological distress, using independent judgment and skill.
  • Assists in transitioning clients to appropriate levels of care and ensures continuity of care across clinical sections, divisions, facilities, and organizations.
  • Adheres with all electronic clinical documentation procedures, including timeliness and quality standards for documentation and proper patient check out procedures.

NCC-Legal Administration Assistant, GS-9

Veterans Affairs (VBA)- Charles F. Prevedel Federal Bldg.
03.2019 - 05.2019
  • Counseled veterans, their dependents, and beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with veterans.
  • Explored all avenues of assistance available to veterans, beneficiaries, and dependents and takes positive action to encourage individuals to fully utilize these benefits.
  • Assessed with the claimant the short-term and long-term circumstances that might influence a choice between various benefits.
  • Program knowledge included, but were not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations and assistance programs.
  • Researched issue(s) to include direct contact with RO of jurisdiction if warranted, or in course of research with other federal or state agencies as necessary.
  • Follow-upped with the veteran or caller on results of research.
  • Explained the types of documents necessary to facilitate timely processing of claims and provided assistance in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
  • Explained decisions and reasons for the decisions made by the VA and communicates (verbally or in writing) this information to the claimant.
  • Advised veterans regarding the right to appeal decisions and explains the appeal process.
  • Regularly checked the Inquiry and Routing System (IRIS) e-mail inquiry destination mailbox to see if there is a message indicating that an IRIS inquiry has been received from the VA website homepage.
  • Complied with all policies, regulations and KM articles.
  • Received and administered updated information and/or changes through continuous training.

GS-6

Program Support Assistant
10.2017 - 03.2019
  • Processed incoming education claims; applications, time records, contracts and contract extension requests into the Work Study Management System (WSMS), The Image Management System (TIMS) and the Benefits Delivery Network (BDN), corporate WINRS and more.
  • Reviewed and responded to inquiries for required information with research and problem resolution.
  • Performed Fix Indexing in TIMS to correct files that are unidentified, not associated with an electronic file, or that have erroneously been placed into TIMS.
  • Handled informal claims processes and make contacts to obtain needed information.
  • Maintained daily production reports, student records and electronic correspondence.
  • Performed weekly loose mail and hard copy production report for “upstream”.
  • Provided a broad range of administrative functions designed to coordinate and facilitate the overall operations of the Education department.
  • Operated software applications for drafting documents, data management, and education benefits tracking.
  • Reviewed all claims for accuracy and handles more complex work study cases, utilizing attention to details and records research.
  • Corresponded with supervising professionals on behalf of veterans/student’s education needs.
  • Approved/disapproved work study worksite applications from multiple institutions and facilities within 18 states.
  • Responded to all correspondence, claims, worksite approvals, request for financial audits in a timely manner.
  • Assisted other employees on work study program, including one on one training.

Case Manager/Veteran representative

St. Louis County Veterans Program
04.2013 - 04.2016
  • Conducted new client assessments to determine program eligibility, case management and treatment planning, as needed for Veterans and their families.
  • Utilized software applications for drafting documents, data management, and transportation services tracking.
  • Provided employment resources, referrals, and support.
  • Modernized client assessments by implementing new forms and excel tracking of delivered services.
  • Conducted home visits to help facilitate transportation program assessments and client’s unmet needs.
  • Provided and coordinated wrap around services, to include resources and referrals to overcome multiple significant barriers.
  • Worked to prevent and end homelessness by providing crisis intervention through emergency financial assistance, being a member of the St. Louis County, Continuum of Care for the homeless and participating in Point-in-Time Count.
  • Partnered with other community agencies: County Older Resident Program, Veterans Affairs, Metro Call a Ride, Employment Connections and many more to enhance Veteran/Family plan of care.
  • Maintained Veterans records in compliance with HIPPA and compiled monthly production reports.
  • Assisted Veterans with VA claims, documentation, benefits and maintained up to date on current VA benefits by attending MVC training (Veterans Law), monthly/quarterly Veteran meetings and attending VA specific events.
  • Supported, coordinated and participated in local speaking engagements and outreach events:
  • Stand Down for Homeless Veterans
  • Stand Up for Women Veterans
  • Benefit Fairs (Welcome Home, Warrior Summit, and more)
  • St. Louis County Veterans Appreciation Day
  • Homeless Veteran Burial Program
  • Monthly local chapter Veteran Service Organization Meetings.

Private duty Home Health Aide

AW HealthCare
04.2011 - 12.2012
  • Implemented/performed non-medically oriented tasks to meet client’s physical and emotional needs.
  • Encouraged independence in clients performing their own care to facilitate their maximum ability in the recovery process.
  • Assisted with specific care-plans, companionship and safety procedures.
  • Performed assistance with ADL and IADL’s.
  • Continuously monitored for any type of elder abuses and hot-lined as appropriate.
  • Engaged in monthly/quarterly trainings on age and illness/injury specific topics.

First Assist surgical assistant

St. Louis Eye and Surgery Center
04.2009 - 08.2010
  • First assist with the main specialty of intra-ocular care, implants, cataract removals, corneal transplants and retinal detachments.
  • Expertise in eye plastics and minor facial surgeries.
  • Implementation of instrument, sterile field and technique, and surgical procedures knowledge.
  • Managed sterile processing log, instrumentation diagnostics and repairs.
  • Collaborated with medical representatives on achieving optimal surgical results.

Operating Room Surgical Technician and E.R. Nursing Assistant

Jefferson Memorial Hospital
10.2005 - 02.2009
  • Assisted surgeon within the specialties of; ob/gyn, general, orthopedics, vascular, urology, oral surgery and plastics.
  • In-depth knowledge of human anatomy, surgical procedures, use of tool implementation in facilitating surgical team’s performance.
  • Professional and patient contact/cultivation.
  • Utilized a multidisciplinary team approach.

Labor and Delivery Emergency Surgical Assistant

Onslow Memorial Hospital
03.2005 - 10.2005
  • Performed emergency cesareans as a first assist within 2 surgical suites.
  • Cross trained as CNA, provided birthing room tours, monitored and recorded vitals for 10 labor and delivery rooms.
  • Provided empathy and active listening with distressed patient and bereavement situations.
  • Engaged patients in dialogue to help reduce any fears or anxiety about their procedures.

Non-commissioned officer-Surgical Technician/Operating Room Specialist

United States Army (National Guard and Active Duty)
02.1995 - 07.2004
  • Deployed to Kuwait and Iraq with the 28th Combat Support Hospital to support the 82nd Airborne during Operation Iraqi Freedom.
  • Supervised operating room functions for 296-bed combat support hospital with responsibility for communication, resource, and training management.
  • Managed a team of six, in sterile processing department during OIE deployment.
  • Awarded 100% accountability for technical knowledge and setup of instruments and equipment during all inventories.
  • Complied with joint commission accreditation survey with 100% overall pass with no deficiencies by revising and updating 22 operating room SOP policies.
  • Qualified and held status of Airborne, Air Assault, and Expert Field Medical Badge.
  • Excelled in multiple leadership and management classes, both hands on and through educational endeavors.
  • Awarded multiple badges, medals and ribbons.

Education

Master's in Clinical Social Work - Specialization in Veterans

Saint Louis University
St. Louis, Missouri
01.2017

Bachelor of Arts - Psychology, Concentration in Rehabilitation

Maryville University
St. Louis, Missouri
01.2012

Human Resources Management ST5002 - undefined

Army distance Learning Program (TADLP), Supervisor Development Courses
01.2001

Specialist 91D E-4 - undefined

Primary Leadership Development Training Course
01.2000

Managing and Leading ST5001 - undefined

Army distance Learning Program (TADLP), Supervisor Development Courses
01.2000

Diploma - undefined

Operating Room Specialist Course – Army, Ft. Sam Houston
01.1996

Diploma - undefined

Medical Specialist Course - Army, Ft. Sam Houston
01.1996

Skills

  • Mental health evaluation
  • Telehealth proficiency
  • Multicultural competence
  • Suicide prevention/intervention
  • Life skills training
  • Individual, group and family counseling
  • Empathy development
  • Anger management
  • Trauma informed care
  • Sexual assault support
  • Crisis intervention
  • Biopsychosocial assessments
  • PTSD specialist
  • Office administration

Certification

  • Illinois, Licensed Clinical Social Work - LCSW-#149.024121 renews on 11/30/2025
  • National Board for Certified Clinical Hypnotherapist

Timeline

Readjustment Counselor, GS-11

Metro East Vet Center
07.2019 - Current

NCC-Legal Administration Assistant, GS-9

Veterans Affairs (VBA)- Charles F. Prevedel Federal Bldg.
03.2019 - 05.2019

GS-6

Program Support Assistant
10.2017 - 03.2019

Case Manager/Veteran representative

St. Louis County Veterans Program
04.2013 - 04.2016

Private duty Home Health Aide

AW HealthCare
04.2011 - 12.2012

First Assist surgical assistant

St. Louis Eye and Surgery Center
04.2009 - 08.2010

Operating Room Surgical Technician and E.R. Nursing Assistant

Jefferson Memorial Hospital
10.2005 - 02.2009

Labor and Delivery Emergency Surgical Assistant

Onslow Memorial Hospital
03.2005 - 10.2005

Non-commissioned officer-Surgical Technician/Operating Room Specialist

United States Army (National Guard and Active Duty)
02.1995 - 07.2004

Bachelor of Arts - Psychology, Concentration in Rehabilitation

Maryville University

Human Resources Management ST5002 - undefined

Army distance Learning Program (TADLP), Supervisor Development Courses

Specialist 91D E-4 - undefined

Primary Leadership Development Training Course

Managing and Leading ST5001 - undefined

Army distance Learning Program (TADLP), Supervisor Development Courses

Diploma - undefined

Operating Room Specialist Course – Army, Ft. Sam Houston

Diploma - undefined

Medical Specialist Course - Army, Ft. Sam Houston

Master's in Clinical Social Work - Specialization in Veterans

Saint Louis University

Continuing Education

  • Social Work & Veteran specific CE’s- Veterans Affairs, Massachusetts General Psychiatry and St. Louis University 2015-Present
  • Topics include: PTSD, MST, CPT, PE, Guided Imagery, Smart Recovery, Transgender/LGBTQ, Couples, Women Specific, Veteran Education and Benefits.
  • Holistic/Adjunct- 2/2022-Present
  • VHA Clinical Hypnosis- Basic and Intermediate
  • VHA Guided Imagery
  • Pranic Healing and Pranic Healing Psychotherapy
  • Energy Healing through Reiki level 1, working on level 2 and Master
  • Registered for Licensure Supervision course 1-4 (8/19/25-9/29/25)

PRACTICUMS/INTERNSHIPS:

  • Veterans Affairs (VHA)- Jefferson Barracks, St. Louis, Missouri
  • Clinical Social Work Internship, (600hrs)-8/16-5/17
  • Clinical experience in; Geriatric patient aligned care team(Geri-Pact), contract nursing home (CNH), adult day health care (ADHC), community living center (CLC) and poly-trauma/PTSD Clinic.
  • Performed bio-psycho-social-spiritual assessments through personal interviews and phone consults.
  • Provided appropriate care for a variety of mental, medical and social issues and concerns.
  • Made referrals to appropriate resources based on veteran and family needs, at all levels of care.
  • Educated veterans on VA eligibility and benefits process for service entitlements.
  • Executed continuous chart reviews as the evaluating liaison between the contracted CNH and VA.
  • Operated software applications for drafting documents, data management, and needs assessment tracking.
  • Implemented new form for information dissemination between CNH and VA.
  • Accomplished over 50 social work case management peer reviews on clinical documentation.
  • Met and exceeded all required time frames for charting and patient contact.
  • Utilized multidisciplinary approach in treatment coordination/planning.
  • Performed discharge planning, long term care applications, audit-c’s and advance directives.
  • Demonstrated cultural competence while working with veterans of different ethnicities, gender, sexual orientation, income status, religion and mental status, by working and shadowing in different clinics that specialize in multiple diverse populations/ specialties of care.
  • Participated in and co facilitated substance abuse groups through the substance abuse and rehabilitation treatment program, SAARTP.
  • Researched and reviewed medication assisted treatments within practicum, veteran’s specialization.
  • Proficient in VHA computer software applications (CPRS/VISTA).
  • Artists First, St. Louis, Missouri
  • Social Work Veteran Program Internship, (300hrs)-2016
  • Assisted individuals from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds.
  • Helped facilitate reflective journaling for veteran client’s future, which enhanced their communication and interpersonal skills.
  • Dismantled stereotypes of clients with disabilities by community education and advocacy.
  • Provided necessary resources and referrals within the community for all age groups with mental/physical disabilities.
  • Fostered veteran and youth independence, individual sessions foster mutual learning and understanding among all abilities.
  • Collaborated on a TASH conference, call for action proposal. Grew donor base for Veterans program by recruiting two organizations to sponsor any veteran wishing to join.
  • Provided outreach in the form of public art exhibitions, small demonstrations on therapeutic modalities, and program education within the community at multiple outreach events.
  • Crime Victims Advocacy Center, St. Louis, Missouri
  • Victim Advocate, Psychology Internship, (230hrs)-7/12-12/12
  • Utilized empathy to identify problems and issues created by the crime against the person or their property during initial assessments/intakes.
  • Performed independent judgment and skill in utilizing supportive, problem solving and crisis intervention techniques during hotline crisis calls.
  • Managed multiple client caseloads; provided a wide range of services based on the victim’s needs.
  • Electronically charted clients care, assessments and applications through file-maker pro, in clients ongoing case, reviews and case closures.
  • Made referrals to agencies for appropriate resources, to include scheduling in-house counseling.
  • Participated in charity events to help Legal Advocates for Abused Women.