Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Work Availability
Timeline
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Magen Rice

San Diego,CA

Summary

Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.

Overview

8
8
years of professional experience

Work History

Assistant

Michael Shapiro CPA
09.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.

Front Desk Receptionist

BURNS AND SONS TRUCKING
06.2020 - 01.2024
  • Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
  • Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
  • Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
  • Reduced operational costs through effective resource allocation and load planning.
  • Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Greeted visitors warmly, creating positive first impression of organization.

Sales Agent

ADT Security
08.2018 - 05.2020
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of ADT SECURITY ALARMS products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

DMV Title Clerk

UMI SMOG AND REGISTRATION
02.2017 - 05.2021
  • Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
  • Enhanced office productivity by managing a high volume of title applications and paperwork daily.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Simplified processes for lien releases, helping customers navigate complicated situations more easily.
  • Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
  • Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
  • Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
  • Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
  • Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.

Education

High School Diploma -

ALTUS CHARTER SCHOOL
San Diego, CA
01-2018

Master of Science - Sociology

San Diego Mesa College
San Diego, CA
05-2027

Skills

  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Data entry
  • Problem-solving
  • Workload management
  • File and record keeping
  • Administrative duties
  • Basic mathematics

Accomplishments

  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Volunteer Travel
  • Documenting and sharing travel experiences
  • Pilates
  • Team Sports
  • Swimming
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Learning new cooking techniques and expanding my culinary skills
  • Video Gaming
  • I like looking at the stars and learning about constellations
  • Auto Repair/Restoration
  • Animal Care
  • Astrology
  • Fashion and Style

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant

Michael Shapiro CPA
09.2024 - Current

Front Desk Receptionist

BURNS AND SONS TRUCKING
06.2020 - 01.2024

Sales Agent

ADT Security
08.2018 - 05.2020

DMV Title Clerk

UMI SMOG AND REGISTRATION
02.2017 - 05.2021

High School Diploma -

ALTUS CHARTER SCHOOL

Master of Science - Sociology

San Diego Mesa College

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