MAGESH MADHU
Johnstown,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Amazon Flex Driver
Amazon Flex
04.2024 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Assistant Store Manager
7-eleven
11.2016 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provide outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register
- Trained staff associates and equipped to comply with company policies and procedures
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Analyzed customer feedback and implemented strategies to improve customer experience
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Dominos's Pizza
10.2013 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provide outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register
- Trained staff associates and equipped to comply with company policies and procedures
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Analyzed customer feedback and implemented strategies to improve customer experience
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - Business Administration
Madras University
Chennai, India05.2006
Skills
- Account Updating
- Scheduling
- Paperwork Processing
- Product Knowledge
- Recordkeeping Strengths
- Office Equipment Proficiency
- Money Handling Abilities
- Shipping Procedures Understanding
- Product Sales
- Sales Expertise
- Retail Store Support
- Computer Proficiency
- Technical Support
- Customer Service
- Multi tasking
- Safe Driving Practices
Timeline
Amazon Flex Driver
Amazon Flex
04.2024 - Current
Assistant Store Manager
7-eleven
11.2016 - 03.2024
Assistant Store Manager
Dominos's Pizza
10.2013 - 05.2016
Bachelor of Arts - Business Administration
Madras University
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