Maggdy Hodgson
Land O' Lakes,FL
Summary
Experienced Administrative/Clerical professional adept at managing 200+ inbound/outbound call center metric-based calls and overseeing procurement processes for company supplies. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
2027
2027
years of professional experience
Work History
Customer Service Bilingual Specialist
Amerisource Bergen
Remote
01.2023 - Current
- Proactively communicate with customers regarding new programs, products, and services.
- Address inquiries and effectively resolve ongoing issues or concerns.
- Initiate monthly service calls to low-volume accounts in the local area.
- Facilitate prompt resolution of customer challenges such as missed shipments, price adjustments, and backorders.
- Act as a liaison between customers and field sales associates to streamline communication and enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline project workflows.
- Managed approximately 150+ incoming calls, cases, emails and faxes per day from customers.
Customer Order Specialist
HSN
Remote
01.2019 - 01.2023
- Handle over 200 inbound customer calls daily to facilitate sales transactions.
- Resolve customer inquiries efficiently while maintaining high-quality standards.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
Sr. Program Assistant
Gulfcoast North AHEC
Wesley Chapel, FL
01.2014 - 01.2023
- Provide clerical support, data entry, and customer follow-up.
- Manage office tasks, including scheduling appointments and handling correspondence.
- Ensure data compliance and quality control measures are met.
- Streamlined scheduling processes, improving accessibility of training sessions for healthcare professionals.
- Trained new staff on program protocols, enhancing team performance through knowledge sharing and mentorship.
Associate Agent
REX Real Estate Exchange Inc
Remote
01.2019 - 01.2022
- Represented REX as the primary contact for showings, open houses, inspections, and final walk-through.
- Educated prospective buyers and sellers on the REX model and services, redirecting inquiries to lead agents as needed.
- Maintained accurate records of client communications and transactions for future reference.
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
Customer Service Representative
Blooms Today
Remote
01.2015 - 01.2021
- Guaranteed 100% customer satisfaction by making decisions to foster positive outcomes.
- Conducted effective inbound and outbound calls to assist customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed order processing, ensuring timely delivery of floral arrangements to enhance customer satisfaction.
Customer Service Representative
Teletech at Home
Remote
01.2012 - 01.2015
- Assisted customers inquiring about Fortune 500 brands.
- Specialized in HSA/HRA account management to address customer inquiries effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Pasco County District Office
Land O Lakes, FL
01.2013 - 01.2014
- Managed daily office operations, ensuring smooth workflow and effective communication among staff.
- Reviewed, composed, and generated correspondence with precision.
- Coordinated office operations to enhance workflow efficiency and support staff productivity.
Fraud Detection Coordinator
Capital One
Tampa, FL
01.2012 - 01.2014
- Identified fraudulent activities on customer accounts using verification methods.
- Communicated findings professionally via correspondence and phone calls.
- Analyzed transaction patterns to identify potential fraudulent activities.
Quality Control Specialist I
JP Morgan Chase
Tampa, FL
2011 - 2012
- Conducted compliance reviews and provided underwriting decision approvals.
- Oversaw a loan pipeline ensuring audit completion within service level agreements.
- Reviewed documentation for accuracy and completeness, ensuring adherence to regulatory requirements.
HL LM Relationship Mortgage Specialist III
JP Morgan Chase
Tampa, FL
2009 - 2011
- Engaged directly with customers, brokers, title companies, and attorneys to expedite delinquency resolution through Loss Mitigation strategies.
- Evaluated borrower requests for assistance and assessed workout options based on compliance guidelines.
- Analyzed mortgage applications to ensure compliance with regulatory standards and company policies.
Customer Order Specialist
HSN
Remote
01.2005 - 01.2009
- Managed over 200 inbound calls to facilitate sales transactions in a dynamic, metric-driven setting.
- Processed customer orders efficiently using order management system to ensure timely fulfillment.
- Resolved customer inquiries and issues through effective communication and problem-solving strategies.
Assistant Closing Coordinator
Westfield Homes
Tampa, FL
01.2004 - 01.2005
- Accountable for organizing files for monthly closings and coordinating surveys from multiple companies as necessary.
- Coordinated closing processes to ensure timely and accurate document preparation.
Clerical Associate II
Capital One
Tampa, FL
01.2000 - 01.2003
- Managed mail distribution for a workforce of 600 employees.
- Oversaw filing, handled paperwork requests, customer correspondence, and supply requisitions.
- Collaborated with management across different locations.
- Processed customer transactions efficiently and accurately.
Customer Service Dispute Representative
Capital One
Tampa, FL
01.1998 - 01.2000
- Supervised over 200 dispute-related calls, educating customers on dispute resolution processes.
- Identified disputes and implemented suitable actions for resolution.
- Conducted professional interactions with support departments, merchants, and acquiring banks.
- Provided timely support to resolve customer issues and enhance satisfaction
Customer Service Associate
Capital One
Tampa, FL
01.1996 - 01.1998
- Managed over 200 inbound cardholder inquiries concerning credit card accounts.
- Resolved customer inquiries through various communication channels to enhance satisfaction and loyalty.
- Assisted customers with account inquiries, resolving issues efficiently to enhance satisfaction.
Education
Business Administration -
Hillsborough Community College
Tampa, FLHigh School Diploma -
HB Plant High School
Tampa, FLSkills
- Salesforce
- CXOne
- Microsoft Office
- Excel
- CRM
- SAP
- Word
- Customer relations
- Expert problem solving
- Documentation management
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Bilingual Specialist
Amerisource Bergen
01.2023 - Current
Customer Order Specialist
HSN
01.2019 - 01.2023
Associate Agent
REX Real Estate Exchange Inc
01.2019 - 01.2022
Customer Service Representative
Blooms Today
01.2015 - 01.2021
Sr. Program Assistant
Gulfcoast North AHEC
01.2014 - 01.2023
Administrative Assistant
Pasco County District Office
01.2013 - 01.2014
Customer Service Representative
Teletech at Home
01.2012 - 01.2015
Fraud Detection Coordinator
Capital One
01.2012 - 01.2014
Customer Order Specialist
HSN
01.2005 - 01.2009
Assistant Closing Coordinator
Westfield Homes
01.2004 - 01.2005
Clerical Associate II
Capital One
01.2000 - 01.2003
Customer Service Dispute Representative
Capital One
01.1998 - 01.2000
Customer Service Associate
Capital One
01.1996 - 01.1998
Quality Control Specialist I
JP Morgan Chase
2011 - 2012
HL LM Relationship Mortgage Specialist III
JP Morgan Chase
2009 - 2011
Business Administration -
Hillsborough Community College
High School Diploma -
HB Plant High School