Maggie Aldridge
Talent/ operations manager
Lafayette,LA
Summary
Motivated and results-driven talent and operations manager with expertise in recruiting, sales optimization, team leadership, and store operations. Proven ability to train and develop high performing staff, enhance customer experiences, and drive sales performance.
Overview
4
4
years of professional experience
Work History
Operations Manager
Athleta – Lafayette
08.2024 - Current
- Manage job postings, recruiting efforts, and networking to attract top talent.
- Conduct interviews, and facilitate the new hire onboarding process.
- Track employee availability and attendance, and implement strategies to enhance customer retention.
- Oversaw payroll management to ensure accurate and timely processing.
- Conduct selling model observations to improve team performance.
- Organize and host volunteer events to enhance community engagement.
- Consistently exceeded sales goals, and promoted credit card sign-ups.
- Train staff on selling techniques to enhance customer engagement and revenue.
Assistant Manager
Francesca’s – Baton Rouge (Mall of Louisiana)
04.2022 - 08.2023
- Coach and support new and existing sales associates, and motivate staff to exceed sales goals.
- Coordinate daily customer service operations (sales, processes, orders, and payments).
- Track and analyze weekly, monthly, quarterly, and annual performance metrics to drive growth.
- Achieved top sales objectives.
General Manager (Temporary/fill-in)
Francesca’s – Baton Rouge (Perkins Rowe)
11.2022 - 02.2023
- Led store operations, acting as the primary representative for the staff and customers.
- Managed customer relations, and resolved complaints effectively.
- Conducted hiring, training, and scheduling of sales associates to optimize performance.
- Tracked key performance indicators to ensure operational success.
Assistant Manager
Altar’d State – Lafayette (Acadiana Mall)
02.2021 - 01.2022
- Managed and monitored sales targets, optimizing store performance.
- Relationship and team-building activities
- Provided high-quality customer service by assisting shoppers with purchases and reward programs.
- Customer needs analysis.
Education
High School Diploma - undefined
Southside High School
Youngsville, LA05.2020
Skills
- Data analysis and sales forecasting
- Customer engagement/ networking
- Sales strategy development
- Customer relationship building
- Needs analysis
- Consultative selling
- Operations monitoring
- Forecasting and scheduling
- Talent acquisition specialist
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Operations Manager
Athleta – Lafayette
08.2024 - Current
General Manager (Temporary/fill-in)
Francesca’s – Baton Rouge (Perkins Rowe)
11.2022 - 02.2023
Assistant Manager
Francesca’s – Baton Rouge (Mall of Louisiana)
04.2022 - 08.2023
Assistant Manager
Altar’d State – Lafayette (Acadiana Mall)
02.2021 - 01.2022
High School Diploma - undefined
Southside High School
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