Maggie Anderson
Longview,WA
Summary
Goal-oriented manager with distinguished experience in medical and hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
45
45
years of professional experience
Work History
Sales Manager
Brookdale Rose Valley Senior Living
Scappoose, OR
02.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- President's Club for High Quarterly Bonus program for occupancy growth.
Customer Success Manager
A Place For Mom Inc.
Longview, WA
05.2022 - 02.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Coaching on best practice's for success and occupancy
- Strategic and supportive partner to analyze data and identify trends and issues.
- Customer Success Manager for 100 Communities in Oregon and Washington State.
- Met Quarterly Bonus program
Community Relations Manager
Enlivant Senior Living/Highlander Place
Kelso, WA
02.2019 - 05.2022
- Marketed offerings and services to community.
- Developed and executed quarterly rolling calendar of events.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Improved Occupancy to 100%
- Achieved monthly bonus program
- Developed and promoted corporate brand, images and identity to media and public.
- Marketed offerings and services to community
General Manager of Operations
Longview Golf & Country Club
Longview, WA
07.2017 - 03.2019
- Direct supervision for all staff including pro Shop, Green's Crew, Restaurant, Lounge & Swimming Pool
- Marketing and sales for Club house
- Managed cash flow, vendors, taxes, and all financial matters including payroll.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Restaurant and Lounge Manager
Orchard Hills Golf & Country Club
Washougal, WA
06.2015 - 07.2017
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- HR for hiring and recruitment
- Increased profits with enhanced inventory oversight, pricing adjustments, planning events, promotions and entertainment.
Lounge Operations Manager
Vancouver Elks Lodge
Vancouver, WA
02.2010 - 06.2015
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Lounge Operations Manager
Independence Elks Lodge
Independence, OR
02.2009 - 01.2010
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Admissions and Marketing Director
Evergreen Health And Rehabilitation
Portland, OR
01.2005 - 11.2007
- Developed and implemented social and digital plans, promotional calendars and marketing programs.
- Conducted market research to identify new opportunities and target markets.
- Occupancy growth with facility admissions
- Department Head
Sales Manager
Alterra Wynwood Of Mt. Hood & Alterra Memory Care
Gresham, OR
03.2002 - 11.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Trained in Assisted Living, Alzheimer's and Dementia Care.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Health Plan Coordinator
Family Physician's Group
Vancouver, WA
07.2000 - 06.2002
- Maintained relationships with medical providers, suppliers and reporters.
- Oversaw insurance cost reporting.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Managed care referrals for six providers.
- Trouble shoot insurance claims for patients.
Front and Back Office Medical Assistant
Six Doctors MD
Longview, WA/Vancouver WA
01.1979 - 12.1999
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Collected deductibles and copays to post money to patient accounts.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Documented vital signs and health history.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
Education
Sales And Marketing Education
Washington State University
Pullman, WABusiness Education
Lower Columbia College
Longview, WAHigh School Diploma -
Mark Morris High School
Longview, WA06.1977
Skills
- Product and Service Management
- Sales Expertise
- Accomplished Manager
- Exceptional Multitasking Skills
- Brand-Building Strategies
- Promotions and Marketing Strategies
- Client Base Retention
- Market Research
- Lead Identification and Generation
- Sales Quota Management
Timeline
Sales Manager
Brookdale Rose Valley Senior Living
02.2023 - Current
Customer Success Manager
A Place For Mom Inc.
05.2022 - 02.2023
Community Relations Manager
Enlivant Senior Living/Highlander Place
02.2019 - 05.2022
General Manager of Operations
Longview Golf & Country Club
07.2017 - 03.2019
Restaurant and Lounge Manager
Orchard Hills Golf & Country Club
06.2015 - 07.2017
Lounge Operations Manager
Vancouver Elks Lodge
02.2010 - 06.2015
Lounge Operations Manager
Independence Elks Lodge
02.2009 - 01.2010
Admissions and Marketing Director
Evergreen Health And Rehabilitation
01.2005 - 11.2007
Sales Manager
Alterra Wynwood Of Mt. Hood & Alterra Memory Care
03.2002 - 11.2004
Health Plan Coordinator
Family Physician's Group
07.2000 - 06.2002
Front and Back Office Medical Assistant
Six Doctors MD
01.1979 - 12.1999
Sales And Marketing Education
Washington State University
Business Education
Lower Columbia College
High School Diploma -
Mark Morris High School