Maggie Arroyo

Managed daily cash handling and balanced cash drawers consistently.

• Assisted clients with account openings and product selection.
• Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
• Identified potential fraud risks on accounts and reported suspicious activities to management.
• Help calculate customers' DTI and loan payments for loans.
• Assisted loan officers in processing applications and gathering documentation, such as customer finances.
• Provided customer support by answering inquiries about loan products and processes.
• Developed strong relationships with clients to understand their financial needs.
• Provided notarization services for legal documents and agreements.
• Supported clients with IRA, CDs, and money market inquiries while delivering clear guidance on available options.

• Trained and mentored associates to teach daily tasks and procedures.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Oversaw receiving, handling, storage, shipping, and distribution operations.
• Ensured compliance with all relevant laws and regulations pertaining to international shipping activities.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Trained new team members in cash register operation, stock procedures and customer services.
• Backed up kitchen team members during heavy work periods to maximize team coverage.
• Swept and mopped floors at end of shift to comply with sanitary regulations.
• Operated grills, fryers and broilers to cook items to quality guidelines.