Maggie Baker
Mission Viejo,CA
Summary
Reliable student leader with knowledge of conflict resolution, customer communications, and team leadership. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Overview
2
2
years of professional experience
Work History
Trainer
Chic-Fil-A
Mission Viejo, CA
09.2023 - 08.2024
- Educated employees on proper use of organization's products and systems.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
- Assessed participant knowledge and understanding of the material and adjusted training accordingly.
Junior High Ministry Summer Intern
Saddleback Church
Lake Forest, CA
05.2023 - 08.2023
- Participated in weekly team meetings to communicate future goals to the team.
- Developed the ability to train volunteers and interviewed potential volunteers for the summer and upcoming fall season.
- Trained to plan events for students in the junior high ministry, while collaborating with an outside company, I budgeted expenses, developed a marketing plan, and developed and maintained a team of volunteers.
- Trained in different positions on the Junior High Ministry Staff such as the weekend coordinator position, the volunteer coordinator position, the events coordinator position, and the next steps coordinator position.
- Developed and wrote material for students.
Server
Handel's Homemade Ice Cream
Lake Forest, CA
03.2022 - 05.2023
- Memorized menu to help diners make informed meal choices.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Answered telephones to take reservations or to-go orders.
- Performed cleaning duties by sanitizing and wiping down tables after shifts.
- Provided friendly and efficient service to customers by setting tables with clean linens, silverware, glassware, and condiments.
- Answered customer questions about items and recommended dishes, beverages, and desserts.
- Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves.
- Maintained a clean working area at all times; wiping down counters, stocking shelves and organizing supplies.
- Swept and mopped floors, and removed trash.
- Gained experience in providing excellent customer service, including taking orders, answering questions, and responding to complaints.
- Offered attentive, friendly guest service.
Education
Liberal Arts And General Studies
Saddleback College
Mission Viejo, CA05-2024
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-2022
Skills
- Outstanding Communication Skills
- Team Collaboration
- Strong Academic Record
- Hospitality and Accommodation
- Public Speaking
- New Hire Training
- Planning and coordination
Timeline
Trainer
Chic-Fil-A
09.2023 - 08.2024
Junior High Ministry Summer Intern
Saddleback Church
05.2023 - 08.2023
Server
Handel's Homemade Ice Cream
03.2022 - 05.2023
Liberal Arts And General Studies
Saddleback College
High School Diploma -
Trabuco Hills High School
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