Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Benton

Winnabow,NC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

BSL Tobacco & Vape
12.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.

Kennel Manager

Atlantic Animal Hospital & Pet Care Resort
01.2022 - 12.2022
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Cared for animals for up to 10 nights during owner absences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Wait Staff Member

Blossoms Resturant
10.2019 - 01.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier Team Lead

Cheetah Mart
10.2020 - 12.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.

Assistant Kennel Manager

Paws Place Dog Rescue
10.2017 - 09.2020
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.

Education

High School Diploma -

South Brunswick High School
Southport, NC
06.2017

Skills

  • Customer Relations
  • Loss Prevention
  • Store Organization
  • Records Management
  • Documentation Preparation
  • Pet Handling

Timeline

Assistant Store Manager

BSL Tobacco & Vape
12.2022 - Current

Kennel Manager

Atlantic Animal Hospital & Pet Care Resort
01.2022 - 12.2022

Cashier Team Lead

Cheetah Mart
10.2020 - 12.2021

Wait Staff Member

Blossoms Resturant
10.2019 - 01.2022

Assistant Kennel Manager

Paws Place Dog Rescue
10.2017 - 09.2020

High School Diploma -

South Brunswick High School

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