Maggie Blanc
Orlando
Summary
Dynamic Technical Support Representative with a proven track record at Charter Spectrum, excelling in technical troubleshooting and customer service. Enhanced customer satisfaction through effective remote support and active listening, resolving complex issues swiftly. Recognized for streamlining processes and achieving targets in a fast-paced environment, demonstrating strong problem-solving skills.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Charter Spectrum
03.2022 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
Collector
Exploriaresorts
11.2020 - 05.2022
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Education
High School Diploma -
Palm Beach Lakes H.S
West Palm Beach, FL05-1999
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Active listening
- Microsoft outlook
Timeline
Technical Support Representative
Charter Spectrum
03.2022 - Current
Collector
Exploriaresorts
11.2020 - 05.2022
High School Diploma -
Palm Beach Lakes H.S
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