Maggie Butler
Zephyrhills,FL
Summary
Professional with proven track record in office management, bringing robust organizational and coordination skills. Adept at streamlining processes, enhancing team collaboration, and ensuring smooth daily operations. Strong problem-solver with keen eye for detail, ready to adapt to evolving challenges and drive productivity. Known for reliability, effective communication, and fostering cohesive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Eye Care Professional
Optimart a Sight360 Company
10.2023 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs while assisting clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Contributed to increased sales revenue by meeting monthly goals, maintaining top sales performance within the company.
- Took ownership of customer issues, followed problems through to resolution. Trial framed prescriptions and checked visual acutes based on vision complaints.
- Collaborated with store managers in training and implementing a new POS system. While problem solving data and reporting errors within the system.
- Managed inventory effectively for optimal product availability.
- Streamlined administrative tasks such as appointment scheduling and insurance verification for improved efficiency.
Outreach Prevention Manager
Metropolitan Ministries
08.2020 - 05.2023
- Managed a diverse team of professionals, fostering a positive work environment, providing bi-weekly supervision, maintained schedules and annual employee reviews.
- Created process and procedure for prevention programs over two campuses, to unify the efficiency and quality of documents collected by clients to assist with available grants.
- Maintained multiple grant budgets over two campuses, to stay on track within the annual budget. Preformed Client file audit reviews per grant requirements.
- Provided up-to-date community resources based on clients needs, building rapport with agencies throughout Pasco County.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring efficient flow in serves which include food market, shower, laundry and financial assistance while quickly resolved problems and deescalated clients with heightened trauma.
- Interacted with clients in person and virtually to assist in eligibility assessments based on available funding and grant qualifications. Reported information in real time data within the Clarity System.
Case Manager Intern
Metropolitan Ministries
08.2019 - 05.2020
- Improved client outcomes by conducting comprehensive assessments for housing and employment to develop individualized case plans.
- Evaluated client progress weekly, adjusting case plans as needed to maximize success.
- Created and complied with client outcomes and reports within Unity. Preformed Client file audit reviews.
- Co-lead parenting classes for SIDS and assisted in training residents to properly use Sanctuary Model throughout campus.
- Conducted weekly room checks, gave tours to new residents, prepared rooms, stocked and distributed supplies.
Childcare Provider
Bright Beginnings
06.2017 - 05.2020
- Planed and conducted activities for balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
- Observed and evaluated children's performance, behavior, social development, and physical health.
- Prepare materials and classrooms for class activities.
- Provided variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.
Optical Field
Multiple Locations
07.2003 - 08.2019
- Maintained electrical medical records, obtained and submitted authorizations, collected payments, monitor and performed other administrative tasks.
- Resolved problems, provided outstanding customer service and organized multiple projects. Tracked and provided monthly store goals. Ordered and evaluated inventory. Conducted interviews, hired employees and created bi-weekly schedules.
- Produced teaching material and trained employees in multiple stores. Created company brochures. Designed planograms for Optical frame displays. Educated and explained what was in the patient's best interest regarding health and eye care needs. Community outreach, and awareness presentations.
- Assisted the doctor with the following: Assessed visual acuity both distance or near, auto refractor, tonometry using both I-care Tonometer and NCT Tonometer, FDT Visual Field testing and took Optomap images. Administer Ishihara, Stereo, and Amsler grid testing
Education
Two Year Certification - Ministry Leadership
The Jesus Lab
Tampa, FL04-2024
Associate of Science - Counseling And Human Services
Hillsborough Community College
Tampa, FL05-2020
Skills
- Excellent Communication Skills
- Strong work ethic
- Self-motivated, problem-solver, and detail oriented
- Adapts well in fast paced work environment
- Reliable
- Responsible
Certification
Microsoft Office
Level up your Leadership training
Developing Emotional Intelligence & Resilience training
Sanctuary Model (trauma informed care)
Clarity HMIS system
45 HRS Child Care Facility training
First Aid, CPR, & AED
Timeline
Eye Care Professional
Optimart a Sight360 Company
10.2023 - Current
Outreach Prevention Manager
Metropolitan Ministries
08.2020 - 05.2023
Case Manager Intern
Metropolitan Ministries
08.2019 - 05.2020
Childcare Provider
Bright Beginnings
06.2017 - 05.2020
Optical Field
Multiple Locations
07.2003 - 08.2019
Two Year Certification - Ministry Leadership
The Jesus Lab
Associate of Science - Counseling And Human Services
Hillsborough Community College
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