Maggie Campbell
South Lebanon,OH
Overview
10
10
years of professional experience
Work History
Stock Plan Help Desk
Fidelity Investments
Covington, KY
01.2024 - Current
- Filed Form 144s for our client's corporate executives and board of directors.
- Provided coaching sessions to customer service representatives for improving their technical abilities, and increasing their call statistics.
- Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
Stock Plan Consultant I
Fidelity Investments
Covington, KY
12.2021 - 01.2024
- Answered participants' questions about the purposes and details of their equity compensation plans.
- Analyzed financial information obtained from participants to determine strategies for meeting participants' financial objectives.
Case Analysis Manager
LCS
Cincinnati, OH
05.2021 - 12.2021
- Liaison between product support and development. Reviewed user tickets created by product support, added information as needed to make it easier for development to address the issue.
- Improved issue resolution process by analyzing and assigning priority to tickets which are then assigned to software development.
- Created solutions for issues barring clients from utilizing the software until a full development fix was available.
Premium Support Specialist
LCS
Cincinnati, OH
06.2019 - 04.2021
- Provided focused, high quality customer support to high value clients. Developed personal relationships with these clients to build trust and increase communication.
- Researched long-term problems to determine root cause and created documentation to quickly respond to similar situations.
- Customized creative solutions to issues clients were experiencing within Rent Manager software.
Product Support Specialist
LCS
Cincinnati, OH
06.2018 - 05.2019
- Provided support for Rent Manager software. Responded to 80 - 120 individual tickets every week to provide end-user support.
- Identified root cause of issues by using specialized testing scripts and by working with the customer.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Cast Member
Walt Disney World
Orlando, FL
01.2015 - 05.2015
- Completed the Disney College Program in Spring 2015 and returned for the Summer Alumni Disney College Program in Summer 2016.
- Developed creativity and innovation skills in a real-world setting by interacting with guests to create a fun atmosphere.
Education
Bachelor of Science - Marketing
Miami University, Farmer School of Business
Oxford, OH05.2018
Timeline
Stock Plan Help Desk
Fidelity Investments
01.2024 - Current
Stock Plan Consultant I
Fidelity Investments
12.2021 - 01.2024
Case Analysis Manager
LCS
05.2021 - 12.2021
Premium Support Specialist
LCS
06.2019 - 04.2021
Product Support Specialist
LCS
06.2018 - 05.2019
Cast Member
Walt Disney World
01.2015 - 05.2015
Bachelor of Science - Marketing
Miami University, Farmer School of Business
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