Filed Form 144s for our client's corporate executives and board of directors.
Provided coaching sessions to customer service representatives for improving their technical abilities, and increasing their call statistics.
Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
Stock Plan Consultant I
Fidelity Investments
Covington, KY
12.2021 - 01.2024
Answered participants' questions about the purposes and details of their equity compensation plans.
Analyzed financial information obtained from participants to determine strategies for meeting participants' financial objectives.
Case Analysis Manager
LCS
Cincinnati, OH
05.2021 - 12.2021
Liaison between product support and development. Reviewed user tickets created by product support, added information as needed to make it easier for development to address the issue.
Improved issue resolution process by analyzing and assigning priority to tickets which are then assigned to software development.
Created solutions for issues barring clients from utilizing the software until a full development fix was available.
Premium Support Specialist
LCS
Cincinnati, OH
06.2019 - 04.2021
Provided focused, high quality customer support to high value clients. Developed personal relationships with these clients to build trust and increase communication.
Researched long-term problems to determine root cause and created documentation to quickly respond to similar situations.
Customized creative solutions to issues clients were experiencing within Rent Manager software.
Product Support Specialist
LCS
Cincinnati, OH
06.2018 - 05.2019
Provided support for Rent Manager software. Responded to 80 - 120 individual tickets every week to provide end-user support.
Identified root cause of issues by using specialized testing scripts and by working with the customer.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Cast Member
Walt Disney World
Orlando, FL
01.2015 - 05.2015
Completed the Disney College Program in Spring 2015 and returned for the Summer Alumni Disney College Program in Summer 2016.
Developed creativity and innovation skills in a real-world setting by interacting with guests to create a fun atmosphere.
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY