Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Carr

Willis

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

Service Receptionist

Demontrond Automotive Group
03.2022 - Current
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.

Service Cashier

Demontrond Automotive Group
03.2022 - Current
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.

Service Advisor

Demontrond Automotive Group
08.2020 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Deposit Clerk

Demontrond Automotive Group
06.2023 - 12.2024
  • Assisted customers with banking needs and inquiries.
  • Monitored and verified suspicious activity on customer accounts.
  • Generated monthly reports on customer activity and customer feedback.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.


Server

Pizza Shack
01.2017 - 08.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Willis High School
Willis, TX
05-2018

Skills

  • Vehicle intake
  • Appointment scheduling
  • Paperwork processing
  • Cash handling experience
  • Refund management
  • Record keeping
  • Basic accounting
  • Scheduling
  • Multi-line telephone systems
  • Mail handling
  • Spreadsheet tracking
  • Reception desk management

Timeline

Deposit Clerk

Demontrond Automotive Group
06.2023 - 12.2024

Service Receptionist

Demontrond Automotive Group
03.2022 - Current

Service Cashier

Demontrond Automotive Group
03.2022 - Current

Service Advisor

Demontrond Automotive Group
08.2020 - Current

Server

Pizza Shack
01.2017 - 08.2020

High School Diploma -

Willis High School

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