Maggie Carroll
Albany,NY
Summary
Detail-oriented professional with a solid background in customer service and staff supervision. Known for ensuring compliance with health regulations and fostering teamwork to maintain safety and satisfaction in recreational settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Lifeguard
Albany Jewish Community Center
Albany, NY
05.2025 - Current
- Supervised daily pool operations, ensuring safety and compliance with health regulations.
- Monitored pool area for potential hazards, implementing corrective actions as needed.
- Maintained accurate records of incidents and inspections to support facility management.
- Collaborated with management on scheduling and staffing lifeguard shifts effectively.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Supervised swim lessons, supporting fellow lifeguards working with young children.
- Communicate with parents of children in swim lessons providing them with information.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Waitress
Judge Roy Bean Saloon
Bristol, RI
05.2025 - 09.2025
- Provided attentive service to guests, ensuring satisfaction and prompt order delivery.
- Managed multiple tables efficiently, adapting to changing customer needs throughout shifts.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Processed payments accurately, handling cash and electronic transactions securely.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Assisted in training new staff on operational procedures and customer service techniques.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Resolved customer complaints promptly, fostering a positive atmosphere for patrons.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Angler Interviewer
RI Department Of Environmental Management
Point Judith, RI
05.2024 - 08.2024
- Maintained comprehensive records of interviews from each angler.
- Memorized over 100 fish species native to Rhode Island.
- Interacted with many different types of people, fostering each interaction to the specific person.
- Conducted interviews on head boats for half day trips.
- Measured and weighed many different fish species.
Lifeguard
Albany Jewish Community Center
Albany, NY
06.2017 - 08.2021
- Monitored pool area to ensure safety and compliance with regulations.
- Conducted routine safety drills and emergency response training for staff and patrons.
- Provided first aid assistance and maintained accurate incident reports.
- Supervised recreational activities, promoting a safe and enjoyable environment.
- Provided lessons for children aged 3-6 providing them with life saving skills.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Marine Biology
Roger Williams University
Bristol05-2026
High School Diploma -
Albany High School
Albany06-2021
Skills
- Customer service
- Team management
- Staff supervision
- Microsoft Office
- Certified in CPR/AED
- Data Keeping
Certification
Lifeguard Certification
CPR and First Aid Certification
Timeline
Head Lifeguard
Albany Jewish Community Center
05.2025 - Current
Waitress
Judge Roy Bean Saloon
05.2025 - 09.2025
Angler Interviewer
RI Department Of Environmental Management
05.2024 - 08.2024
Lifeguard
Albany Jewish Community Center
06.2017 - 08.2021
Bachelor of Arts - Marine Biology
Roger Williams University
High School Diploma -
Albany High School