Maggie Clark
Nashville,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Accounts Payable Accountant
Kimpton Hotels & Restaurants
09.2023 - Current
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
- Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding.
- Balanced accounts associated with accounts payable process.
- Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
- Developed strong working knowledge of various accounting software programs, optimizing their use for efficient accounts payable processing.
- Facilitated audits by ensuring availability of appropriate documentation, leading to smoother audit processes and minimal findings.
- Maintained internal controls compliance within the accounts payable department by adhering to established policies and procedures at all times.
- Participated in cross-functional projects, applying accounting expertise to support other departments with financial-related tasks.
- Reduced discrepancies in financial records by conducting thorough account reconciliations and rectifying any inconsistencies.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Handled trade payable documentation by reviewing month-end accruals.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Managed invoices for new materials and parts.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected and reported monthly expense variances and explanations.
- Provided journal entries and performed accounting on accrual basis.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Floor Supervisor
Woolworth
02.2023 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced employee turnover with hands-on leadership and coaching.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Delivered continuous process improvements that streamlined workflows leading to more efficient day-to-day operations.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Developed and implemented strategies to improve customer service and increase sales.
- Delegated tasks to employees to enhance productivity and workflow.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
VIP Bottle Server
Woolworth
08.2022 - Current
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Demonstrated expertise in product knowledge, guiding customers through extensive beverage options to suit their preferences.
- Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Accounts Receivable Accountant
Kimpton Hotels & Restaurants
04.2022 - 09.2023
- Identified and implemented process efficiency improvements.
- Streamlined month-end closing procedures, reducing processing time for financial statements generation.
- Enhanced financial reporting accuracy with meticulous account reconciliations and timely adjustments.
- Collaborated with sales teams to resolve billing discrepancies, ensuring prompt payment from customers.
- Optimized cash application processes, facilitating faster clearing of payments and improved customer service experience.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Contributed to company profitability by diligently monitoring customer accounts and minimizing uncollectible amounts.
- Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
- Contributed to a positive working environment within the finance team through consistent collaboration, open communication, and adherence to deadlines.
- Mitigated risk of bad debt by conducting thorough credit analyses on potential clients before extending credit terms.
- Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
- Facilitated audit processes, ensuring all documentation related to accounts receivable was readily available for external auditors'' review.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Trained new employees on accounting principles and company procedures.
Front Desk Agent
Kimpton Hotels & Restaurants
07.2021 - 08.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05.2020
Skills
- Microsoft Excel proficiency
- Cash Flow Management
- Invoice Processing
- Payment Processing
- Invoice Coding
- Data Entry
- Cash Flow analysis
- Account Reconciliation
- Financial Reporting
- Statement Review
- Journal Entries
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Microsoft Office
- Reliability
- General ledger accounting
- Audit Support
- Audit management
Timeline
Accounts Payable Accountant
Kimpton Hotels & Restaurants
09.2023 - Current
Floor Supervisor
Woolworth
02.2023 - Current
VIP Bottle Server
Woolworth
08.2022 - Current
Accounts Receivable Accountant
Kimpton Hotels & Restaurants
04.2022 - 09.2023
Front Desk Agent
Kimpton Hotels & Restaurants
07.2021 - 08.2022
High School Diploma -
Oakland High School