Maggie Clark

· Supervises the accuracy verification of Front Office, Food and Beverage, and other revenue center activities.

· Oversees the daily balancing of cash, credit card, and other revenue-related accounts.

· Monitors the daily auditing of banquet checks, event orders, cover counts, and guarantees to ensure the accuracy and completeness of information and billing.

· Oversees the review of adjustments, paid-outs, and miscellaneous charges to ensure appropriateness and conformity to established procedures, initiates corrections where necessary, and reports deviations to management.

· Performs adjustments of the Daily Activities Report to reflect rebates and miscellaneous charges daily.

· Supervises and assists in the preparation and distribution of daily activities reports.

· Assists in the investigation and correction of errors and discrepancies discovered in the audit process.

· Ensures the accuracy and timeliness of audit completion.

· Prepares and inputs daily journal entries.

· Assigns appropriate General Ledger control numbers to all miscellaneous charges and rebates.

· Prepares General Ledger deposits.

· Assists in the investigation of overages and shortages that may be discovered by the audit or General Cashier.

· Assists the auditors in the performance of general cashier and house bank audits.

· Recommends procedural changes where necessary to correct deficiencies.

· Assists in the General Ledger reconciliation.

· Assists in the end-of-month closing activities and reconciliation of clearing accounts.

· Interviews, selects, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotels standards.

· Responsible for the smooth, efficient, cost-effective operation of the Audit department.

· Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives, and training needs required to achieve the same.

· Conducts departmental meetings as required to communicate effectively with all Audit Department personnel, to ensure that they are kept current with pertinent hotel information and activities.

· Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.

· Streamlined month-end closing processes, allowing for faster reporting to management on financial results.

· Ensured accurate expense allocation with diligent review of

invoices for proper general ledger coding.

· Balanced accounts associated with accounts payable process.

· Increased accuracy in financial transactions by maintaining a well- organized filing system for all accounts payable documentation.

· Facilitated audits by ensuring availability of appropriate documentation, leading to smoother audit processes and minimal findings.

• Served as a key contact person for external vendors, addressing inquiries on payment statuses promptly and professionally.
• Optimized cash flow management by scheduling payments based on priority and cash availability.
• Maintained up-to-date vendor files and payment records, ensuring audit compliance.

· Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

· Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

· Reduced employee turnover with hands-on leadership and

coaching.

· Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.

· Created memorable experiences for guests through personalized

attention and genuine enthusiasm for their celebrations.

· Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.

· Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.

· Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

· Presented menus to patrons promptly after seating and answered

questions about menu items, making recommendations upon request.

· Increased sales significantly by upselling higher-end products to

customers

· Identified and implemented process efficiency improvements.

· Streamlined month-end closing procedures, reducing processing time for financial statements generation.

· Managed past due balances, financial inquiries and other accounts

receivable functions.

· Mitigated risk of bad debt by conducting thorough credit analyses on potential clients before extending credit terms.

· Facilitated audit processes, ensuring all documentation related to accounts receivable was readily available for external auditors'' review.

· Prepared working papers, reports and supporting documentation

for audit findings.

· Tracked funds, prepared deposits and reconciled accounts.

· Welcomed each new arrival pleasantly and confirmed reservations and identification.

· Maintained accurate records of guest information, payments, and

reservations using hotel management software systems.

· Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

· Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

· Oversaw fast-paced front desk operations and guests' needsat

busy facility.

· Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.