MAGGIE COOPER
Magnolia,TX
Summary
Eclectic learning style, resulting in the ability to adapt to unforeseen situations and to work efficiently under pressure. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Fast learner with skills in interpersonal communication and problem solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Extended Stay America
Spring, TX
05.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
House Cleaner
Americlean Services
Magnolia
04.2023 - Current
- Cleaned homes following specific and detailed protocols and requests.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Retail Sales Associate
Herbal Connection
06.2022 - 01.2023
- Used POS system to complete sales and process customer transactions
- Determined needs and advised customers on purchases
- Interacted with customers, providing information and A1 customer service
- Shelved and stocked products in appropriate locations
- Helped maintain clean environment by cleaning bathrooms, dusting, vacuuming, etc
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Made and organized orders to be shipped regularly
- Demonstrated knowledge of store products and services.
Education
Conroe High School
05.2022
Skills
- Relationship building
- Customer Retention
- Guest Experience Support
- Calm Demeanor
- Adapt To Diverse Groups
- Dependable And Reliable
- Inventory Coordination
- Detail Oriented
- Budget Analysis
- Strategic Planning
- Sanitation Management
- Hotel Policies Compliance
Affiliations
My main hobby is simply research, as I have a " Learn it all, do it all" attitude to encourage stability as well as change. I enjoy any artistic hands-on activity ranging from ceramic sculpture to jewelry making, to soldering and woodwork. I balance my time effectively in order to accommodate both my work life and personal hobbies.
Languages
Spanish
Limited
Certification
OSHA Certified as well as Barbicide (Covid-19) Certified.
Timeline
General Manager
Extended Stay America
05.2023 - Current
House Cleaner
Americlean Services
04.2023 - Current
Retail Sales Associate
Herbal Connection
06.2022 - 01.2023
Conroe High School