Maggie Cotto

Responsibilities:

• Managing enrollment process, answering phone calls, taking messages.
• Scheduled and conducted personal interviews with students interested in enrollment.
• Partnered with school faculty to determine qualifying criteria for prospective students.
• Greeted students and visitors upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software, microsoft, outlook, powerpoint, and excel.
• Filing student folders and documents
• Developed new marketing materials.

• Assisted patients in filling registration forms.
• Took copayments and compiled daily financial records.
• Generated monthly statements to check outstanding balances.
• Used [NextGen] to schedule appointments.
• Compiled and reviewed medical charts.
• Balanced deposits and credit card payments each day.
• Followed document protocols to safeguard confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Managed multi-line phone system directing individuals to desired personnel and providing information.
• Processing referrals and verifying insurance.

• Used internal software to process reservations, check-ins and check-outs.
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided detailed information about available services and requirements.
• Documented calls and appointments using the software named [Epic].
• Acted as first point of contact and set appointments for prospective patients.
• Verified paperwork accuracy and checked for completion prior to processing.
• Scanning medical records.
• Researched and resolved patient questions and problems regarding health insurance.

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Produced high-quality communications for internal and external us.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Greeted students and visitors at front desk and engaged in pleasant conversations while managing check-in process.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Prepared initial patient charts for admission.