Maggie Craddock
Browns Mills,NJ
Summary
Dedicated professional ensuring student safety and well-being during transportation. Expertise in IEP implementation and crisis intervention, fostering a calm environment while promoting positive behaviors among students.
Overview
7
7
years of professional experience
Work History
Special Needs Bus Aide
Pemberton Township Schools
Browns Mills, New Jersey
02.2026 - Current
- Ensured safe boarding and exiting of students on buses.
- Monitored student behavior during transportation to foster a calm and safe environment.
- Communicated special needs and behaviors effectively with drivers.
- Collaborated with teachers to identify individual student needs and requirements.
- Reviewed and followed Individual Education Program (IEP) plan for each student.
- Provided additional support for disabled riders requiring help getting into their seats.
- Promoted appropriate social behaviors among passengers through positive reinforcement techniques.
- Assisted drivers in loading wheelchairs onto the lift.
- Engaged in discussions with parents to address their concerns regarding transportation. and guardians to address and support student transportation needs.
- Coordinated and executed safety drills and directed passengers in evacuation.
- Manually lifted and moved students to load and unload on the bus.
Remote AAA dispatcher
AAA Club Alliance
Browns Mills, New Jersey
10.2024 - 03.2026
- Coordinated emergency response services for members in distress.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Facilitated effective communication between service providers and customers to enhance service delivery.
- Addressed member inquiries and issues promptly to ensure customer satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized dispatch software to track service requests and vehicles.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Utilized software systems to facilitate movement, planning, and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Formulated strategies to streamline processes and improve operational efficiency in dispatch.
Shift supervisor /Assistant Manager of Operations
Loves Country Store
Bordentown, New Jersey
08.2021 - 06.2023
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members to uphold customer service standards, enhancing overall customer satisfaction.
- Implemented safety protocols to ensure a secure work environment for employees.
- Monitored store cleanliness and organized merchandise displays for visual appeal.
- Conducted regular team meetings to share updates and foster a motivated team environment.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Monitored security and enforced loss prevention strategies during shift.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Taught staff upselling techniques to meet revenue targets.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Utilized POS systems efficiently for order processing and inventory management.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Developed and implemented promotional strategies to drive customer engagement and increase store profits.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Analyzed financial statements for accuracy and completeness.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Created reports outlining progress towards key objectives such as increased productivity or reduced costs.
- Analyzed data to identify areas for improvement in operational performance and costs.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted routine calibrations to ensure precision in scale performance.
- Operated and maintained various scales for accurate weight measurements.
- Assisted team members with troubleshooting scale-related issues effectively.
- Recorded and documented scale data for compliance and quality control purposes.
- Trained new employees on scale operation and safety protocols.
- Monitored inventory levels of scale supplies and ordered replacements.
- Greeted customers, directed haulers and answered questions accurately.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Assisted in the production process by accurately weighing components, entering data into computer systems, and verifying accuracy of weights.
- Assessed customer orders prior to processing them through a Scale Master device to ensure accuracy.
- Ensured that all safety protocols were followed when operating the Scale Master and other related machinery.
- Recorded all scale readings accurately into log books for tracking purposes.
- Accurately operated a Scale Master to weigh materials and products, ensuring accuracy of weight measurements.
- Completed daily reports detailing usage, maintenance activities, and any issues encountered during shift.
- Performed regular maintenance on Scale Master equipment such as calibrations, cleaning, and minor repairs.
- Performed troubleshooting on the Scale Master when needed to identify any malfunctions or errors in operation.
- Troubleshot problems on-the-fly while operating a Scale Master machine in order to keep production running smoothly.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
Production Specialist
Curaleaf
Auburn, Maine
02.2020 - 02.2021
- Operated production equipment for cannabis manufacturing and packaging, ensuring smooth operation and product quality.
- Ensured compliance with safety regulations and quality standards throughout processes.
- Collaborated with team members to streamline workflow, contributing to on-time production delivery.
- Managed inventory by tracking raw materials and finished products, supporting efficient supply chain operations.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Analyzed work orders to determine materials needed for each production batch.
- Transported materials between machines and conveyors to facilitate production operations.
- Classified defects from finished orders for record tracking and statistics.
- Measured and weighed items to meet quality standards and prevent waste.
Skills
- IEP implementation
- Behavior monitoring
- Safe boarding practices
- Wheelchair assistance
- Drill coordination
- Crisis intervention
- Emergency response coordination
Timeline
Special Needs Bus Aide
Pemberton Township Schools
02.2026 - Current
Remote AAA dispatcher
AAA Club Alliance
10.2024 - 03.2026
Shift supervisor /Assistant Manager of Operations
Loves Country Store
08.2021 - 06.2023
Production Specialist
Curaleaf
02.2020 - 02.2021