Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Maggie Culberson

Bennett,NC

Summary

Knowledgeable in retail sales with a solid background in customer service, ensuring client satisfaction through effective communication and problem-solving. Proven ability to manage customer inquiries and resolve issues efficiently. Demonstrated skills in team collaboration and adaptability to changing environments.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

SD Trucking
03.2019 - Current
  • Answered customer questions about product availability and shipment times.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Data entry and invoicing

Boutique Store Manager

The Grainery & Company
08.2020 - 07.2025
  • Analyzed sales reports to identify trends and opportunities for improvement in merchandise selection or pricing strategies.
  • Increased boutique revenue by effectively promoting seasonal trends through window displays and in-store signage.
  • Streamlined operations by implementing efficient inventory management systems for accurate record-keeping of merchandise turnover rates.
  • Optimized profit margins by adjusting pricing strategies based on market research data analysis.

Education

High School Diploma -

Chatham Charter High School
Siler City

Bachelor in Digital Marketing - Marketing

Liberty University
Lynchburg, VA
05-2027

Certificate in Social Media Marketing - Marketing

Central Carolina Community College
Sanford, NC
05-2025

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Friendly and positive
  • Retail inventory management
  • Inventory control
  • Supply ordering
  • Store displays
  • Advertising and marketing
  • Special events

Interests

While working as a Boutique Store Manager, I gained the skills to present my store and social media pictures in a pleasing way to the eyes of my customers Working retail is more than sales; it's catching up with my customers and helping them find the perfect outfit for their next event coming up


I handled all Social Media accounts including Instagram and Facebook that would intrigue people to come shop! I managed the online sales When new arrivals came in, I steamed, priced, added the arrivals online, and posted on social media in a way that was pleasing to others I managed the Instagram and Facebook Direct Messages to answer Customers' questions about new arrivals and store hours


Our store shipped out items as well Shipping items was a process, such as retrieving the items from the floor, packing the items, weighing the package, printing the label, and finally taking them to the Post Office and shipping them out! I always tried to ship our items quickly because I know how excited I was to receive a package in the mail!



Designing window displays for different seasons of the year

Timeline

Boutique Store Manager

The Grainery & Company
08.2020 - 07.2025

Customer Service Assistant

SD Trucking
03.2019 - Current

High School Diploma -

Chatham Charter High School

Bachelor in Digital Marketing - Marketing

Liberty University

Certificate in Social Media Marketing - Marketing

Central Carolina Community College