Maggie DeWitt
Bend,OR
Summary
Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Guest Experience Advocate/Floor Supervisor
Crux Fermentation Project
06.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive work environments focused on satisfying customers
- Supervised and trained employees to maximize potential and provide growth
- Enhanced employee performance by delivering feedback and daily coaching
- Accomplished multiple tasks within established timeframes.
Medical Assistant
Praxis Health
05.2022 - 01.2023
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Completed intakes, including measuring vital signs and documenting symptoms
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
Patient Access Specialist
St. Charles Hospital
04.2018 - 03.2019
- Registered, scheduled and checked in patients with accurate use of Epic, an electronic medical record system
- Exercised high level of control over confidential medical information
- Verified insurance eligibility, referral authorization, and financial education
- Received and prioritized calls, faxes, and patient requests, routing information promptly to relevant recipients
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Advised patients on available services and community resources, based on current information
- Scanned medical records and processed Release of Information forms
Personal Assistant
CMJ Consulting
01.2015 - 01.2018
- Set meeting and appointment reminders for employer
- Maintained accurate schedule with regular updates to add business, family and personal plans
- Handled confidential calendar and recordkeeping information with skill and discretion
- Managed email, mail and text message communications for personal and business use.
Office Administration Assistant
Downtown Athletic Club
07.2016 - 05.2017
- Greeted visitors at reception, answering questions and providing directions
- Prioritized tasks independently to best support office needs
- Organized and maintained office files for easy retrieval
- Maintained confidentiality and discretion when working with sensitive material
- Created and maintained databases used by multiple offices
- Supported meetings by setting up spaces and taking detailed notes.
Concierge
Caldera Springs Resort
06.2014 - 08.2014
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services
- Handled check-ins and general front desk needs in support of front desk staff
- Boosted sales of property services using advanced consultative skills and expert guest relations abilities
- Maintained inventory of supplies and ordered new stock
- Responded to clients complaints and offered solutions.
Education
Bachelor of Science - Social Science -
University of Oregon
Eugene, ORSkills
- Customer Relationship Management (CRM)
- Attention to Detail
- Critical Thinking Skills
- Time Management
- Organizational Skills
- Case Management
- Patient-Focused Care
References
References available upon request
Timeline
Medical Assistant
Praxis Health
05.2022 - 01.2023
Patient Access Specialist
St. Charles Hospital
04.2018 - 03.2019
Guest Experience Advocate/Floor Supervisor
Crux Fermentation Project
06.2017 - Current
Office Administration Assistant
Downtown Athletic Club
07.2016 - 05.2017
Personal Assistant
CMJ Consulting
01.2015 - 01.2018
Concierge
Caldera Springs Resort
06.2014 - 08.2014
Bachelor of Science - Social Science -
University of Oregon
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