Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Dickson

Woodstock,GA

Summary

Reliable Customer Relationship Manager with three years of experience in a rapidly growing SaaS startup, specializing in 2D and 3D event planning software. Demonstrated expertise in customer relationship management, adept at integrating customer success and sales strategies to strengthen client relationships, enhance retention, and drive revenue growth. Acknowledged for a robust track record in lead generation and business development through strategic outreach and proactive client engagement, committed to fostering collaborative solutions that elevate customer satisfaction and achieve organizational objectives.

Overview

3
3
years of professional experience

Work History

Customer Relationship Manager

Prismm
Remote, GA
08.2023 - Current
  • Served as the primary contact for over 1,800 accounts, fostering relationships through personalized support and issue resolution.
  • Conducted 100 weekly check-ins via phone and email with customers to gather feedback, provide software guidance, resolve inquiries, and offer tailored recommendations, boosting satisfaction and long-term software adoption.
  • Managed account cancellation requests by assessing reasons, and implementing targeted retention strategies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with billing to resolve overdue invoices, contacted clients with failed payments, and ensured accurate billing records.
  • Addressed client inquiries regarding pricing, packages, and contract terms to ensure satisfaction.
  • Utilized sales expertise to drive upgrades and secure account renewals.

Enterprise Sales Development Representative

Prismm
Atlanta, GA
01.2023 - 08.2023
  • Executed strategic outbound outreach to large-scale companies, fostering enterprise relationships.
  • Leveraged an existing portfolio to uncover growth and upsell opportunities, driving business expansion.
  • Performed comprehensive research on market trends to inform strategic outreach initiatives.
  • Collaborated with cross-functional teams to align sales development strategies with organizational goals.

Sales Development Representative

Prismm
Atlanta, GA
04.2022 - 01.2023
  • Delivered over 10 product demos monthly, consistently surpassing targets.
  • Executed outbound strategies, including cold calling and targeted email campaigns, to enhance lead generation.
  • Established initial relationships with prospects to qualify leads for sales executives.
  • Maintained a strong pipeline of qualified prospects using SalesLoft, ZoomInfo, and LinkedIn Sales Navigator.
  • Developed and implemented innovative marketing outreach campaigns, achieving 20% increase in conversion rates.

Education

BBA - Marketing

Georgia Southern University
Statesboro
05-2022

Skills

  • Client relationship management
  • Problem-solving and conflict resolution
  • Retention strategies
  • Salesforce and CRM software proficiency
  • Time management and organization
  • Account management
  • Project management
  • Lead generation and prospecting
  • Effective communication
  • Technical troubleshooting
  • Sales collaboration
  • Attention to detail
  • Documentation and reporting
  • Skilled in HubSpot, Jira, Microsoft Suite, LinkedIn Sales Navigator, ZoomInfo, SalesLoft, and Seamless

Timeline

Customer Relationship Manager

Prismm
08.2023 - Current

Enterprise Sales Development Representative

Prismm
01.2023 - 08.2023

Sales Development Representative

Prismm
04.2022 - 01.2023

BBA - Marketing

Georgia Southern University

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