Maggie Diederichs
Berlin
Summary
Resourceful administrative and operations professional with 10+ years of experience streamlining processes, improving workflows, and communicating clearly across diverse teams. Known for turning complexity into clarity, anticipating needs, and building efficient, scalable systems. Currently pursuing a Project Management Professional Certificate to transition into a formal Project Manager role. A US citizen based in Germany and fully eligible to work anywhere in the United States.
Overview
14
14
years of professional experience
Work History
Writer and Editor
Freelance
04.2015 - Current
- Managed full-cycle content projects from intake to delivery, including scoping, research, drafting, review, client communication, deadline management, and quality control.
- Edit and proofread academic theses with full adherence to style requirements.
- Deliver healthcare, marketing, and e-commerce content within structured timelines.
- Manage multi-step content creation workflows.
- Collaborate with clients to clarify requirements, expectations, and milestones.
- Ensure consistent voice, accuracy, and publication-ready quality.
- Edit and proofread academic manuscripts following APA/MLA/Chicago standards.
- Write optimized product listings, brand stories, and marketing copy.
- Create patient-friendly and technically accurate healthcare content.
- Produce content for digital campaigns, newsletters, and social platforms.
- Conduct research to support content accuracy and project integrity.
- Communicate directly with clients to confirm scope and timeline.
- Format complex documents for clarity and consistency.
- Manage multiple projects simultaneously with strong deadline discipline.
- Translate complex ideas into accessible content.
- Apply SEO strategies for visibility and engagement.
Office Coordinator
RepRisk
06.2024 - 12.2024
- Supported operational efficiency by coordinating key office processes, maintaining documentation systems, and collaborating with ESG and operations teams.
- Managed day-to-day tasks while contributing to cross-functional projects.
- Manage office supplies, equipment, and vendor relationships.
- Support maintenance, security, and sustainability initiatives.
- Serve as first point of contact for staff and visitors.
- Coordinate meetings, logistics, and travel arrangements.
- Maintain administrative systems, calendars, and records.
- Process POs, invoices, and expenses with finance.
- Support onboarding/offboarding and employee engagement activities.
- Assist with internal communications and ESG data tracking.
- Align local practices with global sustainability goals.
Office Manager
The Knot Worldwide
03.2018 - 03.2020
- Managed daily office operations while leading and coordinating multiple cross-functional projects involving HR, IT, finance, facilities, leadership, and external vendors.
- Acted as a central communication and workflow hub.
- Oversee reception, office logistics, vendor management, and scheduling.
- Manage end-to-end onboarding/offboarding processes.
- Maintain and optimize administrative systems, documentation, and workflows.
- Coordinate with global offices to align processes and standards.
- Organize company events, meetings, and cross-team initiatives.
- Track office budget, expenses, and financial workflows.
- Provide executive-level administrative support.
- Identify inefficiencies and implement operational improvements.
- Provide executive support as needed: schedule meetings, manage calendars for key leadership, travel/expense coordination.
- Continuously improve office processes: propose and implement improvements that enhance efficiency, employee experience and alignment with company culture.
ESL Teacher
Freelance
11.2011 - 06.2024
- Delivering engaging English lessons to adult learners while independently managing end-to-end project workflows, including curriculum planning, stakeholder communication, scheduling, progress tracking, and quality assurance.
- Coordinated multiple concurrent 'learning projects' across countries, time zones, and client types.
- Plan and deliver high-quality English lessons tailored to learner and stakeholder requirements.
- Coordinate full learning cycles: needs assessment, planning, delivery, evaluation, and iteration.
- Assess students' progress, provide feedback, and adjust strategies to meet milestones and goals.
- Manage client relationships, communication workflows, and expectations across long-term engagements.
- Maintain accurate administrative records, documentation, and reporting.
- Collaborate with coordinators, institutions, and clients to ensure process alignment.
- Incorporate digital tools and platforms to streamline delivery, engagement, and tracking.
- Integrate cultural awareness and global perspectives into lessons while maintaining cultural sensitivity and awareness.
- Plan, scope, and execute customized lesson plans aligned with learner objectives and project timelines.
- Conduct needs analyses and adapt resources to changing requirements or constraints.
- Develop custom materials integrating research, authentic content, and digital tools.
- Execute lessons via Zoom, Google Meet, Teams, maintaining high engagement.
- Provide structured feedback and documentation throughout the learner journey.
- Prepare students for official exams or workplace communication projects.
- Maintain accurate records of attendance, content delivered, and progress indicators.
- Ensure consistent reporting and communication with program managers or clients.
- Apply continuous improvement methods to evolve teaching strategy and curriculum.
- Maintain an inclusive learning environment that supports diverse participants.
Education
Google Project Management Professional Certificate - Project Management
Coursera
Remote03-2026
Cambridge CELTA - Certificate of English Language Teaching to Adults
International House
Budapest, HU01.2011
Bachelor of Arts - Liberal Arts
The Evergreen State College
Olympia, WA, USA01.2011
High School Diploma -
North Kitsap High School
Poulsbo, WA, USA01.2007
Skills
- Curriculum design
- Workflow planning
- Milestone tracking
- Project lifecycle management
- High-level English communication
- Digital teaching tools
- Organization
- Documentation
- Stakeholder communication
- Excellent communication
- Digital teaching skills
- Reliable internet connection
- Familiarity with online teaching tools
- Microsoft Word
- Google Docs
- Grammarly
- WordPress
- Google Analytics
- APA 7th Edition
- MLA 9th
- Chicago Manual of Style
- Trello
- Asana
- Notion
- Zotero
- Copywriting
- Proofreading
- Academic editing
- Content strategy
- SEO
- Keyword optimization
- Brand storytelling
- Microsoft Office
- Google Workspace
- Vendor management
- Budget management
- Workflow creation
- Optimization
- SOP creation
- Cross-functional coordination
- Event planning
- Project execution
- Strong interpersonal skills
- Understanding of office health & safety requirements
- Building compliance
- Space usage policies
- Comfortable working in a dynamic organization
- Juggling multiple priorities
- SharePoint
- Teams
- Power BI
- Project management
- Cross-department coordination
- Budget tracking
- ESG awareness
- Sustainability awareness
- Bilingual communication
Languages
English
Native or Bilingual
German
Full Professional
Personal Information
- Citizenship: US Citizen
- Nationality: US Citizen
- Visa Status: US Citizen
Interests
- Writing
- Sports
- Nature
- Reading
- Playing guitar and singing
- Acting
Timeline
Office Coordinator
RepRisk
06.2024 - 12.2024
Office Manager
The Knot Worldwide
03.2018 - 03.2020
Writer and Editor
Freelance
04.2015 - Current
ESL Teacher
Freelance
11.2011 - 06.2024
Cambridge CELTA - Certificate of English Language Teaching to Adults
International House
Google Project Management Professional Certificate - Project Management
Coursera
Bachelor of Arts - Liberal Arts
The Evergreen State College
High School Diploma -
North Kitsap High School