Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Drew

Sand Springs

Summary


On the side of all this, is the years of advocacy work in the state of Missouri for child care reform. From peaceful protests and well-safety checks, to law suits and law reform after years of public speaking and social media management, and the current writing of a book about my time surviving and my eventual escape from the cult I was sent to as a child, to face torture and abuse sufficient to reach the hearts of legislatures and aid in the changes of state regulations regarding state oversight in facilities harboring minors for behavioral modifications. My journey began in 2007 as a child, and my advocacy began in 2013 when I escaped, but wasn't publicly an advocate until 2018 and have been such since in my spare time.

Overview

7
7
years of professional experience

Work History

Line Cook

Cinergy Entertainment Group
10.2019 - 05.2020
  • Prepared ingredients and dishes according to recipes and portion standards.
  • Collaborated with team members to maintain efficient kitchen operations.
  • Ensured cleanliness and organization of workstations, adhering to safety guidelines.
  • Assisted in inventory management, tracking supplies for timely restocking.
  • Executed food plating and presentation, enhancing customer dining experience.
  • Maintained equipment by following proper cleaning protocols and reporting issues.
  • Supported training of new staff on kitchen procedures and food safety practices.
  • Adapted quickly to changing menu items and special requests from guests.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

Sales Associate

Ross Dress for Less
04.2017 - 02.2018
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained organized merchandise displays to enhance customer experience.
  • Responded to customer inquiries promptly, ensuring satisfaction and loyalty.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Outbound Call Center Agent

Sirius XM
02.2016 - 08.2016
  • Initiated outbound calls to engage customers and promote products effectively.
  • Addressed customer inquiries, providing accurate information and resolving issues promptly.
  • Documented call interactions in CRM system to ensure seamless follow-up and tracking.
  • Collaborated with team members to enhance communication strategies and improve customer satisfaction.
  • Adapted communication style based on customer needs to foster positive relationships.
  • Maintained up-to-date knowledge of products and services to deliver informed responses during calls.
  • Utilized call scripts while remaining flexible to address unique customer situations effectively.
  • Provided feedback on customer trends and challenges to support continuous improvement efforts.
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
  • Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.

Mental Health Technician

Shadow Mountain Behavioral Health System
03.2015 - 11.2015
  • Monitored patient behavior to ensure safety and adherence to treatment plans.
  • Assisted in daily living activities, enhancing patient comfort and well-being.
  • Documented patient progress and observations accurately for care team review.
  • Collaborated with multidisciplinary teams to develop individualized care strategies.
  • Implemented therapeutic activities that promoted emotional stability and social skills.
  • Engaged patients in group therapy sessions, fostering a supportive environment.
  • Maintained clean and safe facilities to promote a therapeutic atmosphere for healing.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.

Line Cook

Wendy's
01.2014 - 04.2015
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.

Dietary Server

The Parke Assisted Living
07.2014 - 02.2015
  • Delivered exceptional customer service to residents by accurately taking and serving meal orders.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
  • Assisted in training new dietary servers on menu items and service protocols.
  • Monitored dietary preferences and restrictions, ensuring compliance with resident needs.
  • Facilitated communication between residents and kitchen staff to resolve any dietary concerns promptly.
  • Implemented feedback from residents to enhance dining experience and meal offerings.
  • Participated in team meetings to discuss service improvements and operational efficiency initiatives.
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
  • Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
  • Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
  • Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
  • Contributed to facility-wide infection control efforts through strict adherence to hand hygiene protocols before handling food items.
  • Promoted healthy eating habits with appropriate portion control in serving meals.
  • Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.

CNA

Hillcrest Kaiser Rehabilitation Center
03.2013 - 01.2014
  • Assisted nursing staff in daily patient care tasks, ensuring comfort and safety.
  • Monitored vital signs and reported changes to healthcare team for timely interventions.
  • Maintained accurate patient records, documenting observations and care provided.
  • Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
  • Trained new CNAs on best practices in patient care and facility protocols.
  • Implemented infection control procedures, contributing to a safer healthcare environment.
  • Advocated for patients' needs and preferences during care planning discussions.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

GED -

Union High School
Tulsa, OK
05-2013

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Customer service
  • Reliable and trustworthy
  • Active listener
  • Food preparation
  • Problem-solving
  • Food safety knowledge
  • Team coordination
  • Quality control

Timeline

Line Cook

Cinergy Entertainment Group
10.2019 - 05.2020

Sales Associate

Ross Dress for Less
04.2017 - 02.2018

Outbound Call Center Agent

Sirius XM
02.2016 - 08.2016

Mental Health Technician

Shadow Mountain Behavioral Health System
03.2015 - 11.2015

Dietary Server

The Parke Assisted Living
07.2014 - 02.2015

Line Cook

Wendy's
01.2014 - 04.2015

CNA

Hillcrest Kaiser Rehabilitation Center
03.2013 - 01.2014

GED -

Union High School

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