Maggie Exum
Kuna,ID
Summary
I am a highly motivated, hard working individual that loves to learn new things. Most of the last 15 years, I have spent working in the customer service industry serving customers, and community daily. I enjoy a fast paced, and active work setting, while learning new things and facing a good challenge.
Overview
15
15
years of professional experience
Work History
Learning Trainer
Amazon
Nampa, ID
01.2023 - Current
- Ownership and coordination of onboarding 37 salaried Leaders and 5 interns to BOI2
- Mentored and developed 5 learning trainers on the BOI2 FHD learning team
- Coordinate and execute training for all process paths in the BOI2 Fulfillment Center
- Assisting in driving the success, training plans, and supporting the needs of the Fulfillment Center workforce.
- Facilitating the onboarding of new associates
- Train and develop Ambassadors in their areas of responsibility and home path functions to drive results.
- Track performance and support any identified training and retraining opportunities
- Ensure training records are kept up to date through Umbrella and ATA, and deep diving those records when needed.
- Lead daily ambassador syncs to identify any team or training barriers, as well as successes.
OB Process Assistant
Amazon
Nampa, ID
06.2021 - 01.2023
- Assistant to Area Manager
- Trained in problem Solving and quality tracking to ensure customer satisfaction.
- Help support daily management of area duties, including allocating labor, leading team meetings, and assigning job duties.
- Regularly review and update associates on any changes in Standard Operational Processes.
- Ensuring successful area performance through tracking, reporting, and feedback of associate performance.
- Fully understanding workflow and daily production goals.
- Coach associates on standard safety measures.
Starbucks Lead
Kroger
Meridian, Idaho
07.2019 - 06.2021
- Develop and maintain relationships with customers and suppliers
- Provide excellent customer service to my daily customers
- Lead a team of 10 employees
- Evaluate employees' strengths and assigned tasks based on experience and training.
- Propelled continuous improvements and strategically capitalize on current market trends.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conduct monthly inventories of raw materials and components on the work floor.
- Accomplish multiple tasks within established timeframes.
- Delegate daily tasks to team members to optimize group productivity.
- Onboard new employees with training and new hire documentation.
Bar Manager/Bartender/Server
Summervilles Bar and Salmon River Inn
Riggins, Idaho
03.2015 - 07.2019
- Leading, guiding, and training my team of employees to ensure the best customer experiences.
- Provide excellent customer service to my patrons
- Create monthly schedules`
- Ordering and receiving all weekly food and beverage items.
- Coordinating events
- Communicate clearly and positively with co-workers and customers.
- Resolve guest complaints promptly and professionally.
- Correctly receive orders, process payments and respond appropriately to guest concerns.
- Create new processes and systems for increasing customer service satisfaction.
Bar Manager/Bar Tender/Server
Seven Devils Steakhouse and Saloon
Riggins, Idaho
11.2009 - 03.2015
- Managed and trained team of employees
- Proudly served my daily patrons food ad beverage
- Head of all food and beverage ordering.
- Created monthly schedules
- Balanced daily books
- Inventory management
- Event Organizer
- Worked to ensure excellent customer service for all customers. Large and small groups
Education
Interdisciplinary Professional Studies - Bachelor of Arts
Boise State University
Boise, ID (online studies)12-2024
Associate of Arts -
Treasure Valley Community College
Ontario, OR06.2022
High School Diploma - General
Salmon River High
1992
Skills
- 10 years of Leading, guiding, and training others in the workplace
- Excellent customer service and communication skills
- Highly adaptable and flexible
- Dedicated team player
- Fast learner
- Resourceful and goal oriented
- Timeline Planning and Management
- Microsoft Office proficient
- POS
Affiliations
- Member of Rapid Kaizen Event- 5S Lean
BOI2 May 2022
Timeline
Learning Trainer
Amazon
01.2023 - Current
OB Process Assistant
Amazon
06.2021 - 01.2023
Starbucks Lead
Kroger
07.2019 - 06.2021
Bar Manager/Bartender/Server
Summervilles Bar and Salmon River Inn
03.2015 - 07.2019
Bar Manager/Bar Tender/Server
Seven Devils Steakhouse and Saloon
11.2009 - 03.2015
Interdisciplinary Professional Studies - Bachelor of Arts
Boise State University
Associate of Arts -
Treasure Valley Community College
High School Diploma - General
Salmon River High