Maggie Exum
Kuna
Summary
Detail-oriented and client-focused professional with 10+ years of leadership, operations management, and cross-functional coordination experience. Proven ability to manage long-term projects, support executive teams, and build strong client and vendor relationships. Highly skilled in administrative support, process improvement, and delivering outstanding customer service. Adept at collaborating across departments to meet organizational goals and drive operational excellence.
Overview
16
16
years of professional experience
Work History
Learning Coordinator
Amazon Fulfillment Center
01.2021 - Current
- Coordinated onboarding and training activities to enhance integration of new associates in fulfillment center.
- Partner with Operations Managers, Area Managers, HR, Safety, Engineering, and Quality teams to meet site performance goals.
- Supported, mentored, and motivated hourly workforce to increase engagement and productivity.
- Track training completion metrics and maintain documentation to ensure compliance and quality standards.
- Contribute to meeting productivity, safety, and customer delivery objectives.
- Assisted leadership in implementing process improvement initiatives and planning for workforce development.
- Relevance to Account Specialist role: Cross-department coordination, project management, administrative oversight, and stakeholder communication.
General Manager
Summerville’s Bar & Steakhouse
01.2010 - 01.2021
- Led daily operations of high-volume restaurant, supervising team of 15 to ensure seamless service and efficiency.
- Managed scheduling, payroll oversight, and workforce coordination.
- Oversaw weekly purchasing and inventory management of all food and supplies.
- Built and maintained strong relationships with food and beverage vendors through weekly meetings and negotiations.
- Coordinated entertainment and special events, managing multiple long-term projects to enhance customer experience and engagement.
- Handled bookkeeping, financial reconciliation, and daily POS credit card settlements.
- Provided exceptional customer service, resolving escalated concerns to maintain high satisfaction levels.
Education
Bachelor of Arts - Interdisciplinary Professional Studies, Business, Emotional Intelligence
Boise State University
Boise, ID12-2025
Skills
- Project Coordination
- Client Relationship Management
- Vendor & Stakeholder Management
- Process Improvement
- Data Tracking & Reporting
- Microsoft Excel
- SharePoint
- Microsoft Office Suite
- Financial reconciliation
- Account & Administrative Support
- Cross-Functional Collaboration
- Team Leadership & Training
- POS systems
Timeline
Learning Coordinator
Amazon Fulfillment Center
01.2021 - Current
General Manager
Summerville’s Bar & Steakhouse
01.2010 - 01.2021
Bachelor of Arts - Interdisciplinary Professional Studies, Business, Emotional Intelligence
Boise State University