Maggie Ferguson
Summary
Personable and compassionate individual with solid understanding of human behavior and social work principles. Demonstrates strong ability in case management and client assessment, with foundation in therapeutic techniques. Committed to making meaningful impact on individuals and communities through dedicated support and advocacy.
Overview
8
8
years of professional experience
Work History
MSW Intern
West Michigan Hospice
03.2024 - Current
- Assessed individuals under supervision of licensed social worker to help guide treatment planning.
- Developed and facilitated psychotherapeutic support groups for individuals experiencing grief, loss, or life transitions.
- Conducted home visits to assess safety concerns and provide support for clients in their natural environment.
- Delivered culturally competent counseling to diverse populations, promoting mental health and wellbeing.
MSW Intern
Mary Free Bed Rehabilitation Hospital
03.2023 - 11.2023
- Assessed individuals under supervision of licensed social worker to help guide treatment planning.
- Wrote notes, completed documentation for referrals and maintained case files.
- Contributed to multidisciplinary team meetings and treatment planning.
- Planned discharge actions and identified resources within community for continued care.
Nurse technician
University of Michigan Health West
11.2022 - 11.2023
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
Foster Care Case Manager
DA Blodgett St John's
07.2022 - 11.2022
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Completed regular visitations to check on children, families and home environments.
- Enhanced family stability by conducting comprehensive assessments and developing individualized service plans.
Patient Care Coordinator
Mary Free Bed Rehabilitation Hospital
07.2020 - 07.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Certified Nursing Assistant
Mary Free Bed Rehabilitation Hospital
12.2019 - 07.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Psych Tech
BayPointe Psychiatric Children's Hospital
08.2019 - 11.2019
- Enhanced patient care by providing emotional support and implementing personalized treatment plans.
- Managed crisis situations efficiently by utilizing de-escalation techniques to maintain safety within the facility calmly.
- Promoted self-awareness in patients through guided reflection activities, encouraging personal growth and insight.
Certified Nurse Assistant
Story Point Retirement Home
01.2017 - 05.2019
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
Education
Masters - Social Work
Grand Canyon University
05-2025
Bachelors - Psychology
Grand Valley State University
01.2022
Associates - General Studies
Grand Rapids Community College
01.2020
Skills
- Clinical assessment
- Client advocacy
- Psychosocial evaluation
- Multicultural competence
- Problem-solving abilities
- Reliability
- Organizational skills
- Team collaboration
- Attention to detail
- Time management
Awards
2022 Mary Free Bed CARES Award
Timeline
MSW Intern
West Michigan Hospice
03.2024 - Current
MSW Intern
Mary Free Bed Rehabilitation Hospital
03.2023 - 11.2023
Nurse technician
University of Michigan Health West
11.2022 - 11.2023
Foster Care Case Manager
DA Blodgett St John's
07.2022 - 11.2022
Patient Care Coordinator
Mary Free Bed Rehabilitation Hospital
07.2020 - 07.2022
Certified Nursing Assistant
Mary Free Bed Rehabilitation Hospital
12.2019 - 07.2020
Psych Tech
BayPointe Psychiatric Children's Hospital
08.2019 - 11.2019
Certified Nurse Assistant
Story Point Retirement Home
01.2017 - 05.2019
Bachelors - Psychology
Grand Valley State University
Associates - General Studies
Grand Rapids Community College
Masters - Social Work
Grand Canyon University
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