Maggie Fleenor
Tulsa,OK
Summary
I have a passion for Learning & Development, and am looking for a role where I can help others to learn, grow, and improve both personally and professionally. I am organized and efficient, and I collaborate with others whenever possible. I have experience launching new training initiatives, maintaining engagement from learners both virtually and in person, and onboarding new hires from start to finish.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Trainer
Verizon
Tulsa, OK
09.2023 - 02.2024
- Assisted with the launch of a brand new retail training program that onboarded 2,143 employees in less than five months.
- Facilitated both virtual and in person training for retail new hires.
- Developed relationships and worked closely with my stakeholders to best support them and the business. Provided them with individual, targeted training when needed, and followed up afterward to track performance improvements.
- Identified gaps in the training material and collaborated with developers to solve them.
- Presented with my team to company executives, showcasing the direct impact of the program's success. Notably, a higher benchmark of KPIs and NPS scores among new hires when compared to the previous training program.
Retail General Manager
Verizon
Tulsa, OK
01.2022 - 08.2023
- Coached & developed a team of 8 employees to performance success, and helped promote several individuals into new roles in the company.
- Successfully adapted to ever-changing business priorities, and helped my team adapt to new expectations with positive, actionable coaching and support.
- Checked reporting daily for dozens of KPIs, and reviewed all wins and gaps in morning huddles with my team to set us up for success.
- Maintained a hands-on training approach with my new hires, and collaborated with my support staff to ensure all new specialists were set up for success.
- Created a customer-first culture, ensuring that every customer received our best service, recommendations, and support. I often found unique solutions to customers' problems, thinking outside the box to offer the best support possible.
- Delegated tasks and stayed organized in order to effectively handle day-to-day operational duties.
Retail Assistant Manager
Verizon
Allen, TX
10.2019 - 12.2021
- Led a team of 8 retail specialists through the height of the COVID-19 pandemic, keeping our doors open to serve our customers throughout its entirety.
- Managed one of the largest, busiest locations in the DFW area while achieving sales goals, maintaining a positive, winning culture, and providing best-in-class customer service.
Retail Specialist
Verizon
Stillwater, OK
10.2017 - 09.2019
- Quickly became my location's top performing specialist, achieving success with both KPI targets and NPS survey scores.
- Coached my peers to success, provided them with my own best practices, and celebrated their wins.
- Created and maintained long-term customer relationships, and became a trusted source for repeat business.
Education
Some College (No Degree) - Marketing + Management
Oklahoma State University
Stillwater, OKSkills
- Training Delivery
- Public Speaking
- Employee Onboarding
- Stakeholder Support
- Coaching & Development
- Communication
- Interpersonal Skills
- Organization
- Customer Satisfaction & Retention
- Escalation Resolution
Accomplishments
- LEAD Specialist Graduate, 2019, Verizon
- GOAL Trainer Graduate, 2024, Verizon
Certification
- TEACH Certified Trainer, 2023, Verizon
- The Event Certified, 2023, Verizon
- AWARE Certified, 2023, Verizon
Languages
French
Limited
References
References available upon request.
Timeline
Sr. Trainer
Verizon
09.2023 - 02.2024
Retail General Manager
Verizon
01.2022 - 08.2023
Retail Assistant Manager
Verizon
10.2019 - 12.2021
Retail Specialist
Verizon
10.2017 - 09.2019
Some College (No Degree) - Marketing + Management
Oklahoma State University