Maggie Fullwood
Sumter,SC
Summary
I have worked from being a assistant manager to customer service rep and have grown in both jobs.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Sykes
03.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager
Family Dollar
01.2005 - 11.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
English -
Lamar High School
Lamar, SC06.1994
Skills
- Data Entry
- Appointment Scheduling
- Scheduling
- Information Security
Timeline
Customer Service Representative
Sykes
03.2014 - Current
Assistant Manager
Family Dollar
01.2005 - 11.2013
English -
Lamar High School