Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Maggie Fullwood

Sumter,SC

Summary

I have worked from being a assistant manager to customer service rep and have grown in both jobs.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Sykes
03.2014 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Assistant Manager

Family Dollar
01.2005 - 11.2013
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Education

English -

Lamar High School
Lamar, SC
06.1994

Skills

  • Data Entry
  • Appointment Scheduling
  • Scheduling
  • Information Security

Timeline

Customer Service Representative

Sykes
03.2014 - Current

Assistant Manager

Family Dollar
01.2005 - 11.2013

English -

Lamar High School

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Maggie Fullwood