Maggie Gaikar
Schoolcraft,MI
Summary
Passionate and dedicated customer support professional with a proven track record of advocating for team members and driving positive change. Seeking a role as a Community Advocate at Equality Michigan, where I can leverage my leadership skills to empower marginalized communities and drive impactful change.
Overview
6
6
years of professional experience
Work History
Sales Rep/IT Liaison
Midwest Fastener
2022.12 - Current
- Handpicked for this newly created position by the VP of sales
- Advocate for team members by providing tech support and collaborating with them to improve processes and software
- Develop and deliver training programs to empower customer support and sales reps
- Lead quarterly trainings to drive team performance and success.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Acted as the liaison between upper management and staff members
Customer Support Representative
Midwest Fastener
2022.07 - 2022.12
- Input orders and returns
- Assist customers and representatives over the phone and via email, advocating for their needs and ensuring exceptional service
- Champion process improvements to enhance efficiency and customer satisfaction
- Mentor and train new agents to foster their growth and development.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Product Support Specialist
Rad Power Bikes
2021.01 - 2022.01
- Advocate for customers by resolving complaints and delivering top-notch service
- Lead process optimization initiatives to drive efficiency and enhance the customer experience
- Utilize Zendesk and Shopify to communicate with customers, providing personalized support and guidance
- Deliver presentations to internal teams on product updates and support strategies.
Arco Agriculture Volunteer
Arcosanti
2021.01 - 2021.08
- Led new marketing initiatives and programs to drive community engagement and awareness
- Planned and facilitated weekly meetings/meals for volunteers, fostering team collaboration and camaraderie.
Customer Support Technician
Nexgrill Industries, Inc.
2020.01 - 2021.01
- Advocate for customers by resolving complaints and providing technical support
- Implemented Covid-19 policies and procedures to ensure the safety and well-being of team members and customers
- Dedicated and committed to projects and team success.
Customer Advocate
Zagg, Inc.
2018.01 - 2019.01
- Advocate for customers by providing web support and online chat services, delivering personalized solutions to meet their needs
- Led new hire training initiatives to empower team members and drive performance excellence
- Extremely dedicated and committed to projects and the success of those around me.
Education
Nursing -
Stanbridge College
Certified Phlebotomist -
State of CA
Skills
- Assessment capabilities
- Assertiveness
- Mediation skills
- Influencing skills
- Technical knowledge
- Representative experience
- Project Planning
- Issue Resolution
- Proficient in SalesForce, ZenDesk, Itarian
- Solutions Development
- Process Analysis
- Issue Research
Customer Care Strengths
- Advocacy and Leadership
- Change Management
- Team Empowerment
- Customer Engagement
- Process Improvement
- Problem Solving
- Salesforce
- Zendesk
- ITarian
- Presentation Skills
Customer Care Operations - Description
Passionate and results-driven customer support leader with a focus on advocating for team members and driving meaningful change. Proven ability to understand customer needs, provide exceptional service, and lead teams to success. Skilled in identifying areas for improvement and implementing innovative solutions to enhance processes and drive efficiency. Committed to creating a supportive and inclusive work environment where team members feel empowered to succeed.
Timeline
Sales Rep/IT Liaison
Midwest Fastener
2022.12 - Current
Customer Support Representative
Midwest Fastener
2022.07 - 2022.12
Product Support Specialist
Rad Power Bikes
2021.01 - 2022.01
Arco Agriculture Volunteer
Arcosanti
2021.01 - 2021.08
Customer Support Technician
Nexgrill Industries, Inc.
2020.01 - 2021.01
Customer Advocate
Zagg, Inc.
2018.01 - 2019.01
Nursing -
Stanbridge College
Certified Phlebotomist -
State of CA
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