Maggie Gibbs
Delano,MN
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess/Food Runner
Brickside Grille And Tap
05.2022 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Seated patrons based on guest preferences and seating availability.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered phone calls to take orders, give information and document reservations.
Referee
Beltline Hockey Association
08.2021 - Current
- Interpreted and applied rules and regulations in sports.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Facilitated smooth transitions between plays by promptly initiating restarts following stoppages in play.
- Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
- Managed conflicts between players or coaches professionally, maintaining a respectful atmosphere throughout games.
- Investigated and reported on any misconduct of players or coaches.
- Provided safe playing environment for players by monitoring activity.
- Controlled game flow to maintain safe and fair environment.
- Stayed physically fit to keep up with pace of games.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
- Provided constructive feedback to athletes when necessary for better understanding of rulings and improved performance on the ice.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during games.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Promoted good sportsmanship among players.
Education
No Degree -
Delano Senior High School
Delano, MN06.2025
Skills
- Server Support
- Restaurant Operations
- High-volume dining
- Cleaning and sanitation
- Patience and Empathy
- Attention to Detail
- Table Bussing
- Table preparation
Timeline
Hostess/Food Runner
Brickside Grille And Tap
05.2022 - Current
Referee
Beltline Hockey Association
08.2021 - Current
No Degree -
Delano Senior High School
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