Maggie Glover
Somerset,KY
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during tenure at TSi Logistics. Excelled in training new hires at Starbucks, significantly improving team competencies in customer service and problem-solving. Skilled in active listening and critical thinking, achieving high call volume management and effective training methodologies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Collections Agent
TSi Logistics
04.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Barista Trainer
Starbucks
06.2021 - 11.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
High School Diploma -
Pulaski County High School
Somerset, KY05.2022
Skills
- New Hire Training
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Collections Agent
TSi Logistics
04.2024 - Current
Barista Trainer
Starbucks
06.2021 - 11.2024
High School Diploma -
Pulaski County High School
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