Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MAGGIE GRAHAM

New Orleans,LA

Summary

High-energy restaurant management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Tsunami Sushi New Orleans
11.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Organized and planned large party events for 20+ guests

Social Media Manager

Tsunami Sushi Central
11.2022 - Current
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Cultivated strong corporate image and identity with clear branding.

Server Manager

Tsunami Sushi Lafayette
05.2021 - 10.2022
  • Handling escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Training new staff on restaurant operations and policies to strengthen performance
  • Modeling strategies to wait staff for delivering exceptional and friendly service to every guest, every time
  • Handling money, balanced tills, processed credit card payment batches and prepared change orders, maintaining great accuracy
  • Building and publishing work schedules for three employee departments
  • Working as manager on duty as needed
  • Supervising and maintaining training and development of thirty staff members.
  • Trained servers on order management, food service quality and how to build rapport with guests

Hostess/Busser/Server

Tsunami Sushi Lafayette
08.2017 - 05.2021
  • Greeting/Accommodating 100+ guests per day with positive attitude
  • Assessing restaurant status and customer satisfaction
  • Utilizing multiple POS systems to complete customer transactions

Education

Bachelor of Science - Hospitality Management

University of Louisiana At Lafayette
Lafayette, LA
05.2022

Skills

  • Business Development
  • Employee Relations
  • Employee Scheduling
  • Hiring and Recruitment

Certification

  • ServSafe Certification -Food Handler and Protection
  • CHIA Certification - Hotel Industry Analytics

Timeline

Assistant General Manager

Tsunami Sushi New Orleans
11.2022 - Current

Social Media Manager

Tsunami Sushi Central
11.2022 - Current

Server Manager

Tsunami Sushi Lafayette
05.2021 - 10.2022

Hostess/Busser/Server

Tsunami Sushi Lafayette
08.2017 - 05.2021

Bachelor of Science - Hospitality Management

University of Louisiana At Lafayette

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