Maggie Guzman
Senior Digital Product Owner
Seminole,Florida
Summary
A Senior Digital Product Owner with years of professional experience, specializing in project management, Agile, Scrum, and product management. A proven track record of collaborating with cross-functional teams across all product life cycle phases. Adept at creating user stories to drive product enhancements and feature development. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Sr. Digital Product Owner
Fiduciary Trust International
Saint Petersburg, PA
12.2021 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Collaborated with the development team on Document management services and tasks.
- Allocated and approved team resource usage.
- Focused on building critical features upfront in order to identify constraints and technical challenges.
- Saved $210,000 by implementing cost-saving initiatives that addressed long-standing problems.
Logistics Specialist
United States Navy Reserves
Tampa, FL
04.1999 - Current
- Property book manager accountable for 20 million in receipts, issues tracking, and movement of over 200 pieces of equipment for 26 sub-hand receipts located at 13 forward operating bases. Coordinated distribution of mission-critical property book items valued at over 5 million to forward operating bases, utilizing air and ground assets to facilitate movement with zero discrepancies. Successfully retrograded 2 property books by 50% by developing a tracking system that saved thousands in property loss, maintaining mission efficiency.
- Tracked supply, equipment, and product inventory quantities to maintain necessary levels.
- Monitored the flow of vehicles and inventory, using Web-based logistics information systems to track vehicles and containers.
- Wrote and revised standard operating procedures for logistics processes.
- Entered logistics-related data into databases.
- Applied analytic methods or tools to understand, predict, or control logistics operations or processes. Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing and distribution, supplier management, and transportation.
- Monitored inventory transactions at warehouse facilities to assess receiving, storage, shipping, and inventory integrity.
Operations Supervisor
Fiduciary Trust International
Saint Petersburg, FL
09.2013 - 12.2021
- Managed multiple teams for the operations department within the United States and Hyderabad. These teams included Records Management, Data Production, Corporate/Class Actions, Proxy, and Tax Reclaim.
- Developed and deepened relationships with customers, vendors, and internal stakeholders.
- Motivated and trained employees to maximize team productivity.
- Created new training programs for the organization to provide knowledge of the accounting system.
- Assisted in recruiting, hiring, and training team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Held responsibility for maintaining, reviewing, and updating procedures for various teams
- Maintained a heavy project load as a business lead on strategic projects, vendor consolidation, system upgrades, and redesign.
- Participated in audits of offsite vendors.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned with business needs and benefits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Client Reporting & Accounting Specialist
Fiduciary Trust International
Saint Petersburg, FL
10.2010 - 09.2013
- Led and directed the team on parallel testing for the upgrade of pension applications and assisted with the accounting system upgrades
- Created the development of training sessions for peers and management as a subject matter expert on all Pension Payroll tasks
- Processed time-sensitive updates to Pension Payroll systems including additions, changes, and termination of plan participants for payment processing and Year to Date Reporting
- Restructured and streamlined reconciliation files to track critical transactions for IRA RMD, Annual Accounting, IRS form 945, 1099R distributions, and 5498 contributions required for IRS reporting/filings
- Researched, analyzed, and resolved complex issues/inquiries for internal/external clients, IRS, and other tax entities
- Built strong relationships with vendors and internal/external clients
Sr. Business Analyst
Franklin Templeton Investments
Saint Petesburg, FL
05.2009 - 02.2010
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Worked with team leads and managed leadership, establishing a robust talent pool with a focus on people and continuous improvement.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Researched and implemented the use of vendor online file tracking system Analyzed workflows; developed, documented, and implemented improvements
Supervisor
Franklin Templeton Investments
Saint Petersburg, FL
07.2006 - 05.2009
- Recruited, hired, trained, and supervised a staff of 14 treasury analysts and implemented a mentoring program that offered positive employee engagement.
- Disciplined and motivated accounting team to maximize performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- The primary point of contact between the business and technical team on projects.
- Assisted in a multisite user testing of new accounts being added to multiple systems
- Organized, scheduled, and tracked system defects being fixed by the technical team, and reported progress to management
- Assisted in banking software upgrades between multiple divisions of the company
- Prioritize tasks across multiple projects to ensure deadlines were met.
Education
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Agile and Scrum Environments
- User Acceptance Testing (UAT)
- System Integration Testing
- Requirements Specifications
- Business and Processing Documentation
- Product and Service Solutions
- Operational Support
Certification
Certified Scrum Product Owner
Notary
Petty Officer First Class Navy Leadership
Secret Security Clearance
March 2, 2022.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Digital Product Owner
Fiduciary Trust International
12.2021 - Current
Operations Supervisor
Fiduciary Trust International
09.2013 - 12.2021
Client Reporting & Accounting Specialist
Fiduciary Trust International
10.2010 - 09.2013
Sr. Business Analyst
Franklin Templeton Investments
05.2009 - 02.2010
Supervisor
Franklin Templeton Investments
07.2006 - 05.2009
Logistics Specialist
United States Navy Reserves
04.1999 - Current
Some College (No Degree) -
University of Phoenix
Notary
Petty Officer First Class Navy Leadership
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